Logistics and Sales Support Manager

2 weeks ago

New York, United States Fair Harbor Full time

**About Fair Harbor**

Summer is more than a passing season—it's a sense of ease and freedom that's threaded throughout our lives all year long. Founded in 2014 by entrepreneur siblings Jake and Caroline Danehy, Fair Harbor embraces that summer feeling and transforms recycled plastic bottles into timeless, ultra-soft apparel for the beach and beyond. By thoughtfully designing for maximum comfort and keeping waste out of the water, Fair Harbor helps you enjoy the places you love while protecting them, too.

**Company Culture**:

- **Fair Harbor Family**: We believe in turning our employees and customers into family
- **Sustainability**: We believe in leaving the world better than we found it and using our products as a platform to promote the mitigation of plastic waste. We regularly engage in company cleanups to spread awareness and educate about the impact of plastic waste
- **Fun**: We believe in letting loose, enjoying the special moments when we are off duty and building products that help us and our customers enjoy our time to the fullest
- **Collaboration**: We trust and respect one another, which contributes to our collaborative work environment

**What We Offer**:

- Competitive Compensation
- Hybrid Workplace: Mondays and Fridays work from home
- Health and Dental Benefits
- Competitive 401(k) plan
- Advancement Opportunities
- Unlimited PTO Policy
- Generous Company Holiday policy

**Position Summary**

Join us as a Logistics and Sales Support Manager, where you'll oversee order processing, logistics coordination, and customer support. Your role involves accurately allocating wholesale orders, managing logistics, providing exceptional customer service, and maintaining organized records. We're seeking someone with experience in sales support or logistics, proficiency in Microsoft Office, strong attention to detail, and excellent communication skills.

**Reports Directly to the Director of Logistics**

**Outbound Order Management**
- Ensure accurate and timely allocation of products to major retail and brick-and-mortar stores according to their orders and routing requirements.
- Manage any changes or updates to existing orders, ensuring that all modifications are accurately reflected and communicated to relevant parties.
- Thoroughly check order details and pricing to ensure accuracy before processing and shipping.
- Handle returns processing efficiently and follow company policies.
- Track shipment statuses, including tracking information and delivery schedules, and provide timely updates to customers as needed.
- Oversee the collection of payments for orders, ensuring that all invoices are issued promptly and payments are received within specified terms.
- Gifting and Sampling requests.

**Logistics Management**:

- Work with teams across different departments to understand and effectively address their logístical needs. This involves constant communication and coordination to streamline processes and meet objectives.
- Support the Director of Logistics with various tasks, such as creating inbound Advanced Shipping Notifications (ASN) and updating trackers to monitor shipments.
- Engage with external logistics partners to ensure timely delivery of goods. This includes coordinating transportation, managing schedules, and resolving any issues that may arise during transit to ensure smooth operations.
- Undertake special projects related to print-to-stock programs or other initiatives as required. This could involve optimizing inventory management systems, implementing cost-saving measures, or improving overall efficiency in logistics processes.
- Support sample coordination in partnership with the Production team.

**Customer and Sales Partner Support**:

- Maintain comprehensive knowledge of company products and services, delivering precise information on features, specifications, pricing, and availability.
- Assist customers with various order-related concerns, including tracking, product delays, returns/exchanges, shipping updates, and delivery problem resolutions.
- Provide support to partners by addressing customer account-related issues promptly and effectively.

**Documentation and Organization**:

- Maintain organized records of sales transactions and shipments.
- Prepare and distribute invoices, packing slips, and shipping documents accurately.
- Assist in filling out account-related forms/requests.

**Qualifications**:

- Minimum 3+ years' experience in a logistics role working with a 3PL, apparel preferred.
- Strong proficiency in Microsoft Office, particularly MS Excel (manipulating formulas, pivot tables, data clean up)
- Familiarity with Electronic Data Interchange (EDI) systems and processes.
- Knowledge of NetSuite or similar ERP (Enterprise Resource Planning) software preferred.
- Understanding team and business priorities in order to effectively meet deadlines
- Be a team player with a go-getter/entrepreneurial mentality.
- Familiarity in shipping to US retailers such as Nordst

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