Front Desk Manager
3 months ago
Q Center is looking for a Front Desk Manager to join our team
Job Summary
The Front Desk Manager is responsible for ensuring the operation of the Guest Services, Business Center, Call Center and Transportation divisions in an attentive, friendly, efficient and courteous manner. This position is responsible for providing excellent guest service, guidance and leadership to ensure consistent guest satisfaction and quality service.
This position is on-site, with a varying schedule that can include days, afternoons, and evenings throughout the week and weekend.
The starting rate for this position is $60,000/year.
Benefits
- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical, Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life, AD&D
- Disability Benefits
- Employee Meals
- A 4-year college degree; or a 2-year college degree and at least 2 years of progressive experience; or two to three years of progressive experience in a hotel or related field required.
- Minimum of 2 years supervisory experience required.
- Proficient in Windows and company approved spreadsheets and word processing.
- Knowledge of Opera and Passkey preferred.
- Flexible and long hours required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees.
- Respond to any and all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner; follow up to ensure guest satisfaction.
- Motivate, coach and counsel all Guest Services personnel according to Q Center Policy.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Ensure training of all employees on Standard Operating Procedures, technical tasks and Risk Management is achieved.
- Assist in conducting employee performance reviews in accordance with Q Center standards.
- Interview candidates for open guest services positions and follow standards for hiring approvals.
- Be involved in and/or conduct departmental training, developing employee morale and skills.
- Review Guest Services staff's worked hours for budget comparison.
- Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.
- Ensure that no-show revenue is maximized through consistent and accurate billing.
- Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet, vouchering of invoices and updating PO tracker in a timely manner.
- Ensure preparation of required reports, including (but not limited to), Wage Progress, payroll, revenue, employee schedules and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of purchases, invoices, schedules, forecasts, reports and tracking logs; prepare and submit required reports in a timely manner.
- Achieve and maintain budgeted/forecasted supply and labor costs.
- Oversee the front desk personnel to ensure optimal guest experience and smooth front desk operation.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Work closely with Accounting on follow-up items, i.e., rejected credit cards, employee discrepancies, etc.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
- Monitor proper operation of the P.B.X. (call center) console and ensure that employees maintain Q Center Standard Operating Procedures in its use.
- Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Q Center Standard Operating Procedures.
- Assist in preparation of expense reporting and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Maintain radio contact with the Department staff and other Departments throughout shift, responding to all inquiries in a timely manner using proper etiquette; must maintain constant communication with Housekeeping, Reservations and the Accounts Receivable Manager.
- Ensure implementation and compliance of all Q Center Policy and Procedures.
- Ensure correct and accurate cash handling at the Front Desk.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests and other employees.
- Maintain and monitor "Lost and Found" procedures and policies according to Q Center standards.
- Maintain key control system.
- Assist with organizing and conducting department meetings on a monthly basis.
- Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
- Monitor all V.I.P.'s, special guests and requests.
- Maintain required front office and stationary supplies.
- Review daily Front Office work and activity reports generated by Night Audit.
- Review Front Office log book and Guest Request log on a daily basis.
- Conduct meetings according to Q Center standards as required by management.
- Ensure overall guest satisfaction and safety is achieved.
The Q Center:
Q Center is more than a conference center - it's an experience With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
EEO is the Law Supplement Notice Pay Transparency
If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.
-
Front Desk Manager
2 weeks ago
St Petersburg, United States Beachcomber Beach Resort Full timeAbout UsAt Beachcomber Beach Resort, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...
-
Front Desk Manager
4 weeks ago
St Petersburg, United States Beachcomber Beach Resort Full timeAbout UsAt Beachcomber Beach Resort, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...
-
Front Desk Assistant Shift Manager
3 weeks ago
Lake Charles, Louisiana, United States L'auberge Casino Resort Lake Charles Full timeJob Title: Front Desk Assistant Shift ManagerWe are seeking a highly skilled and experienced Front Desk Assistant Shift Manager to join our team at L'auberge Casino Resort Lake Charles. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest...
-
Front Desk Manager
2 weeks ago
St Petersburg, United States Beachcomber Beach Resort Full timeAbout UsAt Beachcomber Beach Resort, we pride ourselves on creating a welcoming and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of...
-
Front Desk Assistant Shift Manager
2 weeks ago
Lake Charles, Louisiana, United States L'auberge Casino Resort Lake Charles Full timeJob Title: Front Desk Assistant Shift ManagerWe are seeking a highly skilled and experienced Front Desk Assistant Shift Manager to join our team at L'auberge Casino Resort Lake Charles. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest...
-
Front Desk Operations Manager
4 weeks ago
Saint Charles, Missouri, United States Q Full timeJob SummaryThe Front Desk Manager is responsible for overseeing the daily operations of the Guest Services department, ensuring a high level of customer satisfaction and quality service. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesManage the front...
-
Front Desk Manager
4 weeks ago
St Petersburg, United States Beachcomber Beach Resort Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Front Desk Manager
4 weeks ago
St Petersburg, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...
-
Front Desk Manager
1 month ago
St. Pete Beach, Florida, United States Pyramid Global Hospitality Full timeAbout UsAt Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of perks, including comprehensive health insurance,...
-
Front Desk Shift Manager
2 weeks ago
Bay St Louis, United States Hollywood Casino Gulf Coast Full timeJob Title: Front Desk Assistant Shift ManagerWe are seeking a highly skilled and experienced Front Desk Assistant Shift Manager to join our team at Hollywood Casino Gulf Coast. As a key member of our operations team, you will be responsible for supervising staff and managing the daily operations of the front desk.Key Responsibilities:Supervise and manage...
-
Front Desk Operations Manager
2 days ago
St Louis, Missouri, United States River City Full timeFront Desk Agent RoleWe are seeking a highly skilled and experienced Front Desk Agent to join our team at River City Casino. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.Key Responsibilities:Adhere...
-
Front Desk Representative
1 week ago
Cape Charles, Virginia, United States Blue Water Hospitality Group, LLC Full timeJob Title: Front Desk AgentBlue Water Hospitality Group, LLC is seeking a highly skilled and enthusiastic Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless check-in and check-out experience.Key Responsibilities:Efficiently manage front desk...
-
Front Desk Supervisor
4 weeks ago
St Paul, United States Aimbridge Hospitality Full time$19.75 Full Time. Open Availability including weekends. Morning / Mid / Evening Shifts Previouis front desk experience required The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing atten Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel
-
Front Desk
2 weeks ago
Saint Charles, United States La Cross Dental Full timeJob DescriptionJob DescriptionPatient Care & Front Desk Associate – Caulks Hill, MO $1,500 Sign on Bonus after 90 DaysLa Cross Dental, a growing dental practice administration and laboratory with more than twelve practice locations across the metro St. Louis area, is looking for an upbeat and personable Front Desk Associate for one of our offices in Caulks...
-
Front Desk
2 weeks ago
Saint Charles, United States La Cross Dental Full timePatient Care & Front Desk Associate Caulks Hill, MO $1,500 Sign on Bonus after 90 DaysLa Cross Dental, a growing dental practice administration and laboratory with more than twelve practice locations across the metro St. Louis area, is looking for an upbeat and personable Front Desk Associate for one of our offices in Caulks Hill, Mo. The La Cross...
-
Front Desk Receptionist
2 weeks ago
Saint Charles, Missouri, United States Scholastic Full timeJob Title: Front Desk ReceptionistAt Scholastic, we are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing incoming calls, and ensuring the smooth operation of our front desk.Responsibilities:Answer...
-
Front Desk Representative
4 weeks ago
Cape Charles, Virginia, United States Blue Water Hospitality Group, LLC Full timeJob Title: Front Desk AgentBlue Water Hospitality Group, LLC is seeking a highly motivated and customer-focused Front Desk Agent to join our team.Job SummaryThe Front Desk Agent will be responsible for providing exceptional guest service, handling reservations and check-ins, and ensuring a seamless experience for our guests.Key ResponsibilitiesEfficiently...
-
Front Desk Supervisor
3 weeks ago
St Petersburg, United States Sherman Associates Full timeJob Title: Front Desk SupervisorJoin Sherman Associates as a Front Desk Supervisor and be part of a dynamic team that delivers exceptional guest experiences. As a key member of our hotel operations team, you will be responsible for ensuring seamless check-in and checkout processes, maintaining high standards of customer service, and leading a team of front...
-
Front Desk Operations Manager
3 days ago
St Louis, Missouri, United States Hampton Inn & Suites Full timeFront Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn & Suites. As a key member of our front office team, you will be responsible for ensuring the complete and constant satisfaction of all hotel guests.Key Responsibilities:Ensure the complete and constant satisfaction of all...
-
Front Desk Assistant Shift Manager
4 weeks ago
Bay St Louis, United States Hollywood Casino Gulf Coast Full timeJob Title: Front Desk Assistant Shift ManagerWe are seeking a highly skilled and experienced Front Desk Assistant Shift Manager to join our team at Hollywood Casino Gulf Coast. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest...
