Front Desk Operations Manager

4 weeks ago


St Louis, Missouri, United States Hampton Inn & Suites Full time

Front Desk Supervisor Job Description

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn & Suites. As a key member of our front office team, you will be responsible for ensuring the complete and constant satisfaction of all hotel guests.

Key Responsibilities:

  • Ensure the complete and constant satisfaction of all hotel guests
  • Resolves guest complaints
  • Confirms that all aspects of a guest's interaction with the facility concerning the front office operations and complete and accurate
  • Ensure implementation of programs meet or exceed the goals of the team
  • Spearhead and direct service culture actions plans
  • Responsible for interviewing, hiring, counseling, and evaluating all front office and reservations staff
  • Train, evaluate, and schedule Guest Service Representatives
  • Implement new programs and policies
  • Maintain and ensure compliance with all brand and company standards
  • Supervise reservations, group information, and functions
  • Assist in the budgeting process
  • Participate in daily and weekly revenue meetings
  • Ensure GSR behavior is abiding to employee handbook
  • Assist in scheduling and facilitating classes for new hotel hires
  • Responsible for training and supervising
  • Hold meetings for front desk team members on selling, rate management, customer service, etc.

Requirements:

  • Exceptional people/interactive skills
  • Leadership/Supervisory abilities
  • Strong communication skills and processes
  • Capability of utilizing operating systems and computers
  • Possess high level of energy, creativity, and enthusiasm
  • Excellent oral and written skills and communications
  • High school diploma or equivalent
  • Minimum of 3 years of guest service experience
  • Minimum of 2 years of management experience
  • Must be at least 21 years of age
  • Competent knowledge of all functions of the job with or without reasonable accommodations


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