Front Desk Operations Manager

2 weeks ago


Saint Charles, Missouri, United States Q Full time
Job Summary

The Front Desk Manager is responsible for overseeing the daily operations of the Guest Services department, ensuring a high level of customer satisfaction and quality service. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Manage the front desk operations, including guest check-in, check-out, and room assignments.
  • Supervise and train front desk staff to ensure excellent customer service and adherence to Q Center policies and procedures.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with other departments, such as Housekeeping and Reservations, to ensure seamless guest experiences.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Conduct regular performance reviews and provide feedback to front desk staff.
  • Ensure compliance with Q Center policies and procedures, including those related to cash handling and security.
Requirements
  • 4-year college degree or equivalent experience in hospitality or a related field.
  • Minimum 2 years of supervisory experience in a hotel or related industry.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of hotel operations software and systems.
Benefits
  • Paid time off.
  • 401(K) with employer match.
  • Holiday Pay.
  • Medical, Dental and Vision Insurance with Wellness Credits.
  • Employee Assistance Program.
  • Basic Life, AD&D.
  • Disability Benefits.
  • Employee Meals.

Q Center is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation to complete an application, please email your request to and provide the job title to which you are applying.



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