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Client engagement specialist retail

2 months ago

Rogers, United States Flywheel Full time

Full job description

About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

Opportunity

The Client Engagement Manager will have the responsibility to engage our biggest and most strategic clients to ensure they are getting the maximum value from our data, analytics tools, research and online platform. The role is the "face of Retail Insights" to our broad and international customer base – by their continued networking and engagement of accounts they will support their retention and grow their usage and understanding of the true value that can be derived from the product and services portfolio that Retail Insights provide. This role is ideal for someone looking to help industry leaders transform the business and prepare for digital commerce, to broaden their understanding of the sector and develop a well-rounded career in eCommerce, brand management, and consulting. This is an opportunity to work at a fast-paced, high-growth company in the Digital Commerce business intelligence space, while at the same time gaining exposure to the world's largest consumer goods companies and retailers.

What you'll do:

Be a Retail Insights product specialist, able to comprehensively match a client's needs to our solution set Ensure customer's business needs and strategic priorities are captured during onboarding and develop and deepen successful engagement with key stakeholders throughout the relationship Using Retail Insight's proprietary consulting frameworks and our data analytics platform to guide brand clients in developing and present comprehensive, actionable, strategic plans and joint business plans with their customers, Engage regularly with the customer to follow-up and support them in optimizing their use of, and application of our data & insights, and ensure renewal targets are achieved Strong commercial acumen and business judgement and a demonstrated ability to communicate effectively and professionally are critical to your success in this role Lead engagement calls with the account sponsor By building and strengthening relationships with existing customers, you will also uncover and realize further commercial opportunities for the growth of the subscription base as well as identifying unique Advisory projects Troubleshoot any access issues to digital platform, analytics tools and data; distribute cases/queries to relevant teams Deliver training to new and existing subscribers and help our clients to get maximum value from their subscription to our services. Track & drive usage to ensure that all subscriptions are being utilized to the highest level and support renewal conversations. Provide feedback from clients to content and product development teams Who you are:

Experience in using CRM system preferably Salesforce in previous role would be advantageous 1+ years' experience in a business-to-business telephone sales role or client services role/client facing Previous experience in ecommerce / FMCG / Retail Industry / Business Information would be advantageous. Excellent organizational, time management and project management skills Attention to detail Personable and able to build rapport with clients quickly Excellent communication skills (written, verbal, telephone manner) Passion for excellent customer service Excellent PC skills with all MS Office applications Passion for working closely with multiple Fortune 500 companies Working at Flywheel

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week Flexible vacation time Great learning and development opportunities Benefits that help you live your best life Parental leave and benefits Volunteering opportunities If you're looking to connect with teammates on a topic of inclusion and identity, chances are there's an ERG for that. Learn more about us here: Life at Flywheel The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

At Flywheel, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Flywheel people to feel included and truly empowered to contribute fully to our vision and goals.

Flywheel is an Equal Opportunity Employer and participates in E-Verify. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.

IMPORTANT ALERT:

Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.

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