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Patient Services Coordinator

2 months ago


Bellingham, United States Western Washington University Full time

Western Washington University in beautiful Bellingham, WA is seeking a Patient Services Coordinator This is a 9-month cyclic position. $3,523-$4,694/ a month DOE Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report. Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties. The Student Health Center supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

Benefits: Medical/dental/life/ long-term disability/401a and more The Patient Services Coordinator performs clerical and patient service tasks at the front desk of University Health Services and provides customer service for a diverse population of university age patients in a university setting. They coordinate all operational support functions in a patient care area such as overseeing the environmental conditions of the office and patient waiting areas, coordinating non-medical equipment repairs, inventorying, and ordering supplies, assisting in the orientation of new staff to clerical procedures.

Required Qualifications * High School Diploma or equivalent and two consecutive years of medical office experience * Strong written and speaking communication skills * Ability to prioritize and multi-task in dynamic work environment * Experience performing complex scheduling * Understanding and experience working within FERPA and/or HIPAA requirements * Experience using an electronic medical record * Demonstrated ability to advance equity and support the development of students who are disabled, BIPOC, and LGBTQ+, including students who hold multiple marginalized identities. * Ability to work successfully with and support a diverse staff, and a strong commitment to creating an inclusive environment for staff and students. * A strong commitment to creating a culturally responsive environment for staff and students, the delivery of programs that support diversity objectives, and the development of cultural engagement and responsiveness skills

Preferred Qualifications * Work experience in an Urgent Care, Family Practice, or Higher Education Medical Clinic * Current Certified Medical Assistant Knowledge of anatomy, physiology, pharmacology and medical terminology Knowledge and experience using CPT and ICD-10 coding for insurance billing * Basic accounting/inventory knowledge and experience Fluency in more than one language - medical interpretation skills not required for consideration * Record of commitment to advancing access, diversity, equity, and inclusion efforts in higher education and/or the workplace setting * Ability to identify and collaborate to remove inequities, barriers to access, and forms of oppression that may be present in the programming or services related to this position * Experience delivering services to [students/individuals/communities] who hold marginalized identities, such as Latine and Black students, disabled students, and/or LGBTQ+ students. Conditions of Employment * Successful fit testing and the ability to wear a N95 mask for several hours. * Maintenance of tetanus, pertussis, influenza & COVID vaccination. * Proof of measles, mumps, rubella, hep B, and, varicella immunity * All employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire.

Bargaining Unit This position is part of bargaining unit A and is covered by the collective bargaining agreement with Washington Federation of State Employees.

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