Customer Support Team Lead Customer Experience Austin, TX
2 months ago
* Build and lead the team of Customer Support Representatives and Technical Support Engineers in the Austin hub, Miros largest US office and the 2nd largest globally.
* Grow your team by conducting regular 1:1s, coaching and providing continuous feedback
* Be a part of Global Support Leadership team and contribute to the success of the whole CS department
* Be a power user of Miro and acquire a thorough understanding of our product and internal systems
* Help your direct reports with the toughest cases and escalations
* Collaborate within and outside of your team to support broader business objectives
* Lead or participate in projects to improve our internal team or external company processes
* Bachelor degree in tech, business, psych or sociology
* 4+ years in customer-facing roles in tech companies; SaaS is a huge plus
* 2+ years of people management experience (leading 5-15 individual contributors)
* Servant leadership style
* Strong problem solving skills
* An effective collaborator; supportive of other team members in their success
* Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
* Ability to monitor the progress of your projects and anticipate roadblocks
* Cross-functional work experience with Sales, Success & Engineering teams
* High proficiency in Spanish (?-1/?-2) would be a plus
* Excellent Medical, Dental + Vision health benefits
* Competitive salaries + Flexible time off
* 401k matching + Stock options
* Free lunches + Office snacks
* Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team member
* Distributed team across offices globally
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