Lead Looker Support

4 weeks ago


Austin, United States Cognizant Full time

We are Cognizant Artificial Intelligence Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. However, clients need new business models built from analyzing customers and business operations at every angle to really understand them. With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate and scale the most desirable products and delivery models to enterprise scale within weeks You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future Job Title: Lead Looker Support (Hybrid - Austin, TX) Experience: 8-10 years Must Have Skills Piwik Pro matomo Google Data Studio Looker MS Power BI Adobe Analytics Google Analytics Qualifications: 5+ years in Looker/ any BI tool support and 2+ years in Lead role Personal Characteristics - Inbound Customer/Technical Support, Excellent Communication Skills Must Be Comfortable for Work from Office and to work in 24x5 Shifts Demonstrable credentials as a support lead Looker/Looker Basic Admin Knowledge of SQL Role and Responsibilities: Understanding of all Looker components services to assist end user queries for Looker product Working knowledge of Looker Product support is additional plus Escalate the issues in timely manner to product engineering team as required and adhere to SLA timelines Good understanding of Looker admin related tasks Able to handle Deployments/ GIT Workflows. Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips. Able to diagnose technical issues and assist with user requests. Escalate requests and issues to the appropriate internal team. Able to train or educate internal users and create training programs or materials. Able to compile a database of common questions or issues in order to develop FAQs or troubleshooting guides. Track and report on support metrics and support team performance. Multi-task, problem-solve, and prioritize in a fast-paced working environment. Record detailed information into a work order/service ticketing system for all calls/emails. Analyze and validate system requirements and existing business processes. Review requests to identify unresolved and connects with the respective users to schedule the appropriate service. Encourage and support process improvement initiatives identified by team members. A leader with an eye for solving problems and continuous improvement Salary and Other Compensation: The annual salary for this position is between $115,000-135,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LIMO1 #CB #Ind123



  • Austin, Texas, United States New Relic, Inc. Full time

    About the RoleWe are seeking a highly skilled Lead Data Strategist to join our team at New Relic, Inc.Your Opportunity:Collaborate with senior leaders to develop comprehensive business roadmaps that drive results and empower customer-facing teams.Lead high-impact projects that meet the needs of executive leadership, leveraging data science and data-driven...


  • Austin, Texas, United States augmentjobs Full time

    Job OverviewPosition Title: Lead Business Intelligence StrategistPosition Summary: The Lead Business Intelligence Strategist will spearhead and manage the business intelligence operations, ensuring the creation and execution of sophisticated BI solutions that enhance strategic decision-making and organizational performance. This position entails supervising...


  • Austin, United States ResProp Management Full time

    ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 13,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring...

  • Lead Data Analyst

    2 months ago


    Austin, United States New Relic, Inc. Full time

    Lead Data Analyst Lead Data Analyst Lead Data Analyst Req ID FY|S&M|#7 Location(s) Austin, Texas, USA; Charlotte, North Carolina, USA; Chicago, Illinois, USA; Detroit, Michigan, USA; Houston, Texas, USA; Miami, Florida, USA; Portland, Oregon, USA; Seattle, Washington, USA; Work arrangement(s) Fully Remote (works exclusively from home) Your opportunity We...


  • Austin, United States Script Care LTD Full time

    Job DescriptionJob DescriptionPURPOSE OF THE ROLEThe DBA/Analyst plays a crucial role in the design and administration of databases across SQL Server, PostgreSQL, and Snowflake platforms. This position also involves configuring and monitoring automated ETL and BI tools, including Qlik and Looker, to ensure efficient data movement between repositories. In...


  • Austin, Texas, United States SupportNinja Full time

    About SupportNinjaAt SupportNinja, we are passionate about fostering growth. Since our inception in 2015, we have been dedicated to helping businesses scale and connecting them with a diverse talent pool. Our mission is to redefine growth by cultivating exceptional talent, leveraging cutting-edge technology, and challenging conventional practices.As a modern...


  • Austin, Texas, United States SupportNinja Full time

    About SupportNinjaAt SupportNinja, we are passionate about fostering growth. Our mission is to empower businesses to thrive while nurturing individual careers. Established in 2015, we specialize in connecting companies with a diverse talent pool, providing innovative solutions for scalability.We redefine the BPO landscape by focusing on exceptional talent...


  • Austin, Texas, United States ProCore CPA Full time

    Position OverviewWe are seeking aLead IT Support Technicianto become a vital part of ProCore CPA's IT Services team. In this capacity, you will deliver exceptional support to our staff across various locations. Your efforts will enhance employee efficiency by providing assistance with our technological resources and IT operations.As aIT Support Technicianyou...


  • Austin, Texas, United States University Federal Credit Union Full time

    Lead Application Support EngineerJob OverviewThe Lead Application Support Engineer plays a crucial role in overseeing, managing, and enhancing enterprise Lending and Collections software applications. This position involves diagnosing issues, managing support requests, and collaborating with vendors to rectify bugs and validate updates. Although this role...


  • Austin, Texas, United States The Home Depot Full time

    Position Overview:The Product Support Team Lead plays a crucial role in overseeing escalated inquiries and ensuring efficient management of software licenses, application media, and associated keys. This position is vital for maintaining the integrity of the PCLS software server and fostering strong relationships with vendors.Key Responsibilities:1. Manage...


  • Austin, United States Zenus, Inc. Full time

    Company OverviewZenus leads the development of ethical facial analysis. Our technology captures impressions, demographics, dwell time, and positive energy in physical spaces. We deploy our proprietary AI models on custom-made IoT devices that minimize bandwidth requirements and protect people’s privacy.Marketing professionals across the spectrum use our...


  • Austin, United States Zenus, Inc. Full time

    Company OverviewZenus leads the development of ethical facial analysis. Our technology captures impressions, demographics, dwell time, and positive energy in physical spaces. We deploy our proprietary AI models on custom-made IoT devices that minimize bandwidth requirements and protect people’s privacy.Marketing professionals across the spectrum use our...


  • Austin, Texas, United States TEXAS DEPT OF HOUSING AND COMMUNITY AFFAIRS Full time

    GENERAL OVERVIEW:The Technical Support Team Lead plays a pivotal role in overseeing the Help Desk staff and performing advanced computer systems analysis. This multifaceted position requires a broad range of IT expertise and adaptability within a compact agency environment. Responsibilities include evaluating new software solutions, assisting in system...


  • Austin, Texas, United States Script Care LTD Full time

    Job Overview**About Script Care LTD**Script Care LTD is a leading provider of innovative solutions in the Pharmacy Benefit Management domain. We are seeking a highly skilled Data Analyst to join our team and contribute to the development of our business.Key ResponsibilitiesThe successful candidate will be responsible for:Designing and developing ad-hoc...


  • Austin, Texas, United States Latitude Full time

    Position Overview: Latitude is looking for a proficient Lead Technical Support Specialist with significant expertise in the SaaS and Technical Product sectors. The successful candidate will possess a robust foundation in DevOps methodologies, including tools such as Jenkins and Docker, alongside a capability to interpret and analyze object-oriented...


  • Austin, United States Latitude Inc Full time

    Position OverviewSummary:Latitude Inc is in search of a proficient Lead Technical Support Specialist with a robust background in the SaaS and Technical Product sector. The successful candidate will possess significant expertise in DevOps methodologies, including tools such as Jenkins and Docker, alongside a solid understanding of object-oriented programming...


  • Austin, Texas, United States Latitude Full time

    Job Overview:Latitude is on the lookout for a proficient Lead Technical Support Specialist with a robust background in the SaaS and Technical Product sector. The successful candidate will possess substantial expertise in DevOps tools such as Jenkins, Docker, and CI/CD, along with the capability to comprehend and analyze object-oriented programming (OOP)...


  • Austin, United States augmentjobs Full time

    Job DescriptionJob DescriptionJob Title: Business Intelligence ManagerJob Summary: The Business Intelligence Manager will oversee the design, development, and implementation of business intelligence solutions to support data-driven decision-making and business performance. This role involves managing a team of BI analysts, ensuring the accuracy and...


  • Austin, United States augmentjobs Full time

    Job DescriptionJob DescriptionJob Title: Director of Business IntelligenceJob Summary: The Director of Business Intelligence (BI) will lead the organization's BI function, focusing on developing and executing strategies that enhance data-driven decision-making and business performance. This executive role involves managing the BI team, overseeing the...


  • Austin, United States augmentjobs Full time

    Job DescriptionJob DescriptionJob Title: Senior Business Intelligence ManagerJob Summary: The Senior Business Intelligence Manager will lead and oversee the business intelligence function, ensuring the development and implementation of advanced BI solutions that drive strategic decision-making and business performance. This role involves managing a team of...