Customer Experience Representative

4 weeks ago

Austin, United States Enterprise Holdings Full time

Overview Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Experience Representative (CXR) . This position pays up to $16 per hour + additional bonus incentives and is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719. The National/Alamo brand of Enterprise Mobility provides superior, friendly, and efficient transactions and offers company approved services and products to ensure a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. We offer: Consistent 40 hour per week schedule Paid time off Employee discount Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development NO Airport Clearance required Available Schedules (A): Tuesday 4:00pm - 12:00am Wednesday 4:00pm - 12:00am Thursday 4:00pm - 12:00am Friday 4:00pm - 12:00am Saturday 4:00pm - 12:00am Sunday OFF Monday OFF (B): Saturday 2:00pm - 10:00pm Sunday 2:00pm - 10:00pm Monday 2:00pm - 10:00pm Tuesday 2:00pm - 10:00pm Wednesday 2:00pm - 10:00pm Thursday OFF Friday OFF (C): Wednesday 3:00pm - 11:00pm Thursday 3:00pm - 11:00pm Friday 3:00pm - 11:00pm Saturday 3:00pm - 11:00pm Sunday 3:00pm - 11:00pm Monday OFF Tuesday OFF (D): Thursday 2:00pm-10:00pm Friday 2:00pm-10:00pm Saturday 2:00pm-10:00pm Sunday 2:00pm-10:00pm Monday 2:00pm-10:00pm Tuesday OFF Wednesday OFF Responsibilities We are hiring now for immediate openings. Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and provide information and resolution for customers, other branches, and vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist in assessing the condition of rentals upon return Notify management of any known customer problems Notify management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years of age High School Diploma or G.E.D. required Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI) Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must be available to work at least 1 of the schedules listed in the job description #J-18808-Ljbffr

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