Customer Support Representative
4 weeks ago
Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the exciting world of telecommunications.
Customer Support Representative Responsibilities Our Company Looks For:
- Serve as the primary point of contact for our customers, providing top-notch support for their telecommunications products and services.
- Diagnose and resolve customer inquiries and technical issues through various channels
- Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
- Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers.
- Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing.
- Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.
- Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.
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Customer Support Representative
2 weeks ago
Austin, United States SNI Companies Remote Work Freelance Full timeSNI Companies has partnered with a financial services company in Austin, TX hiring Customer Support Representatives. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up the caller’s...
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Customer Support Representative
1 week ago
Austin, United States SNI Companies Remote Work Freelance Full timeSNI Companies has partnered with a financial services company in Austin, TX hiring Customer Support Representatives. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up the caller’s...
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Customer Support Representative
1 week ago
Austin, Texas, United States SNI Companies Full timeSNI Companies has partnered with a financial services company in Austin, TX hiring Customer Support Representatives. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up the caller's...
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Customer Support Representative
3 weeks ago
Austin, United States SNI Companies Remote Work Freelance Full timeSNI Companies has partnered with a financial services company in Austin, TX and looking to hire Customer Support Representatives. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up...
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Customer Support Representative
3 weeks ago
Austin, Texas, United States SNI Companies Full timeSNI Companies has partnered with a financial services company in Austin, TX and looking to hire Customer Support Representatives. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up the...
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Customer Support Representative
1 week ago
Austin, Texas, United States SNI Companies Full timeSNI Companies has partnered with a financial services company in Austin, TX and looking to hire Customer Support Representatives. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up the...
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Customer Support Representative
2 weeks ago
Austin, United States SNI Companies Full timeJob Description SNI Companies has partnered with a financial services company in Austin, TX and looking to hire Customer Support Representatives. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department.Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will...
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