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Customer Service

3 months ago

Rocky Mount, United States Centric Business Systems Full time

Dispatcher

Department: Administration

Reports To: Call Center Manager

FLSA Status: Full Time / Hourly

Purpose

The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.

Responsibilities

+ Take incoming customer requests for service and supplies and inputs data into E-Auto

+ Prioritizes calls and dispatch information to the appropriate technician in designated area

+ Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment

+ Process auto replenishment orders for supplies for specific customers

+ Audit and process delivery schedules daily for next day delivery/removal of equipment

+ Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible

+ Additional duties as assigned

Job Related Dimensions

+ Strong communication skills both verbal and written

+ Working knowledge of MS Office to include Word, Excel and Outlook

+ Data entry skills with an attention to detail

+ Must reflect the highest priority emphasis on customer service and satisfaction

+ Requires the ability to multi-task in a fast-paced environment

Qualifications

+ HS Diploma or GED

Physical Demands & Work Environment

+ Ability to sit at desk for prolonged periods of time.

+ Ability to talk on the phone and work with various computer tools and applications.

+ Ability to type and compose written communication in various forms.

+ Ability to lift 20+lbs on occasion.

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