Customer Service Representative

1 day ago


Rocky Mount, Virginia, United States Shentel Full time

Customer Service Representative Job Description

**About the Role**

As a Customer Service Representative at Shentel, you will play a vital role in delivering exceptional customer experiences and driving business growth. You will be the front-line representative for our organization, providing honest and committed customer care to fulfill customer needs and promote quality customer experiences.

**Key Responsibilities**

* Provide real-time customer service that meets and exceeds expectations
* Educate residential customers on billing, products, and services
* Capture opportunities to offer new, additional, and upgraded services to new and existing customers
* Achieve profitable sales growth through commission-based sales

**What We Offer**

* Competitive base pay with uncapped commission opportunities
* On-the-job training to unlock earning potential
* Comprehensive benefits package, including medical, dental, vision, and life insurance
* 401(k) plan with up to 8% company contribution
* Paid time off and 7 paid holidays
* Educational assistance to support career development

**Requirements**

* High school diploma or equivalent
* One year of customer service or call center experience

**About Shentel**

Shentel is a telecommunications company providing broadband services through its high-speed, state-of-the-art cable, fiber optic, and fixed wireless networks. We offer a range of services, including broadband internet, video, and voice, as well as fiber optic Ethernet, wavelength, and leasing. Our company owns over 6,800 route miles of fiber and 223 macro cellular towers.

**Equal Employment Opportunity**

Shentel is an EEO employer and provides a drug-free workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.



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