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Customer Service Ambassador

2 months ago

Rocky Mount, Virginia, United States Shentel Full time
About the Role

As a Customer Service Representative at Shentel, you will play a vital role in delivering exceptional customer experiences and driving business growth. Our team is dedicated to providing top-notch communication services, and we're looking for motivated individuals to join us in this mission.

Key Responsibilities
  • Provide honest and committed customer care to fulfill customer needs and promote quality customer experiences
  • Engage in real-time customer service that not only meets expectations but delivers an outstanding customer service experience
  • Educate residential customers by answering billing as well as product and service questions
  • Capture opportunities to offer new, additional, and upgraded services to new and existing customers
  • Achieve profitable sales growth that allows you to earn commissions for the services you sell
What We Offer
  • Competitive base pay with the opportunity to earn uncapped commissions
  • On-the-job training to help you unlock your earning potential
  • Medical, dental, vision, and life insurance with a company contribution toward the cost
  • World-class 401(k) with up to 8% company contribution
  • Individual Development Plan to map your career path
  • Paid time off plus 7 paid holidays
  • Educational assistance to help you meet your academic goals
Requirements
  • Your reputation as a successful customer service professional
  • Your high school diploma or equivalent
  • One year of customer service or call center experience