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Customer Service Lead

2 months ago

Rocky Mount, North Carolina, United States Circle K Full time
Lead Customer Service Representative

Circle K is seeking a skilled and experienced Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.

Key Responsibilities:
  • Provide prompt and courteous customer service, ensuring a positive experience for all customers.
  • Train and assist new Customer Service Representatives to ensure they have the skills and knowledge needed to succeed.
  • Perform shift supervision, ensuring the store is running smoothly and efficiently.
  • Complete all store merchandise build-to's, ensuring accurate inventory levels.
  • Receive and verify vendor deliveries, ensuring timely and accurate receipt of merchandise.
Requirements:
  • Previous experience in a customer-facing role, preferably in retail.
  • Excellent communication and leadership skills.
  • Ability to work independently and as part of a team.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.