Financial Assistance Represntative

4 weeks ago

Linden, United States Hackensack Meridian Health Full time
Description:

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. Its also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Financial Assistance Representative is responsible for screening patients who have no insurance or are under insured for State of New Jersey (NJ) Medicaid, State of NJ Charity Care or State of NJ Get Covered NJ Marketplace and assist in completing the appropriate applications, either face to face (bedside or office appointment) or by phone. Directly responsible for accurately processing Presumptive Eligibility (PE) Medicaid and for the follow up process to ensure patients become enrolled in NJ Family Care (NJFC). Review all supporting documentation. Is compliant with all Federal and State regulations. Provides timely updates to ensure successful reimbursement.

Responsibilties:

A day in the life of a Financial Assistance Representative at Hackensack Meridian Health includes:

  • Assists in the completion of financial assistance applications and obtaining signatures of patients or designee either at bedside, applicable intake office, via the call center or through the mail.
  • Asks appropriate screening questions to determine which financial assistance patients are qualified for and clearly identifies documentation needed to support applications.
  • Analyzes documentation such as bank statements, tax forms, attestations, etc. to ensure compliance with State regulations.
  • Use online insurance eligibility systems to ensure eligibility for assistance.
  • Answers telephone calls (including call center) promptly and courteously using the approved greeting/scripting.
  • Voice mail messages are checked and addressed within one hour.
  • Accurately interpret patient requests, screen for all appropriate insurance plans, if appropriate, start application over the phone and clearly identify what documentation is needed/next steps.
  • All issues are resolved promptly and respond to all questions/comments with empathy.
  • Accurately enters data into the State of NJ PE/New Jersey Family Care systems and ensures that all PE/NJFC confirmations are mailed to patients on a timely basis. Accurately enter data into the HMH Financial Assistance workflow system, add appropriate notes to the account and assign an accurate status for timely follow up..
  • All Charity Care applications are to be approved or denied within 45 days of submission.
  • Open mail, scan documents and enters notes into systems in a timely manner.
  • All applications and supporting documentation are scanned into HMH document imaging system in audit ready order.
  • Completes daily, weekly and/or monthly reports as required.
  • Works in collaboration with our customers, including patients and all applicable HMH departments who have patients that require financial assistance.
  • Provides on-site support to various departments screening patients and ensuring successful reimbursement to those departments.
  • Attends Get Covered NJ Certified Applications Counselor events as required.
  • Other duties and/or projects as assigned.
  • Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

  • High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
  • Must be proficient with workflow/work queue systems, Patient Management system, document Imaging, PDF creators, Microsoft Office/Google and website applications.
  • Uses customer service skills to increase patient satisfaction.
  • Strong critical thinking skills.
  • Strong, clear written and verbal communications.
  • Attention to detail.
  • Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.
  • Must be willing and able to travel to other HMH sites within the region when needed to fill in or for PTO/FMLA

Education, Knowledge, Skills and Abilities Preferred:

  • Bi-lingual (Spanish) Preferred.
  • One or more years of experience with NJ Charity Care regulations, NJFC program and/or other related financial assistance/counseling programs.

Licenses and Certifications Required:

  • Must pass Presumptive Eligibility (PE) certification at hire, as well maintain any future updates/re-certifications, as required by the State of NJ.
  • Must obtain Certified Application Counselor Certification through State of NJ Get Covered NJ upon hire and maintain via annual recertification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today

Required Preferred Job Industries
  • Other

  • Financial Services Representative

    4 days ago

    Linden, Michigan, United States The State Bank Full time

    Job DescriptionAbout The State BankThe State Bank is a community-focused financial institution that has been serving its customers for over 125 years. With over 20 locations across multiple counties, we offer a wide range of banking services to individuals and businesses.Job SummaryWe are seeking a part-time Customer Service Representative/Teller to join our...

  • Assistant Maintenance Manager

    3 months ago

    Linden, United States C&W Services Full time

    Looking to make a significant impact in your career? Join us at Cushman and Wakefield Services, where we're at the forefront of innovation and excellence. Our team plays a pivotal role in maintaining the operations of one of the world's largest distribution centers, ensuring seamless and efficient functionality every step of the way. If you're ready to be...

  • Administrative Assistant, Bayway Refinery

    3 months ago

    Linden, United States Phillips 66 Full time

    Phillips 66 & YOU - Together we can fuel the futureThe Administrative Assistant is responsible for providing the Maintenance and Capital Projects departments with administrative, procurement, and cost controls support. Responsibilities May Include Support the Maintenance work process and budget cost control through various tasks and activities. Ensure...

  • Administrative Assistant, Bayway Refinery

    1 week ago

    Linden, United States Phillips Full time

    Phillips 66 & YOU - Together we can fuel the future The Administrative Assistant is responsible for providing the Maintenance and Capital Projects departments with administrative, procurement, and cost controls support. Responsibilities May Include Support the Maintenance work process and budget cost control through various tasks and activities. Ensure work...

  • Banking Professional

    4 days ago

    Linden, Michigan, United States The State Bank Full time

    Job DescriptionAbout The State BankThe State Bank is a community-focused financial institution with a rich history of serving its customers. For over 125 years, we have remained committed to helping our customers achieve their financial goals and overcome obstacles to build a better future.With over 20 locations across multiple counties, we offer a wide...

  • Customer Service Representative/Teller

    4 days ago

    Linden, Michigan, United States The State Bank Full time

    Job DescriptionAbout The State BankThe State Bank is a community-focused financial institution that has been serving its customers for over 125 years. With over 20 locations across multiple counties, we offer a wide range of banking services to individuals and businesses.Job SummaryWe are seeking a part-time Customer Service Representative/Teller to join our...

  • Regional Operations Manager

    1 day ago

    Linden, Tennessee, United States NYX Inc. Full time

    Job SummaryWe are seeking a highly experienced and skilled Regional Operations Manager to join our team at NYX Inc. as the Regional Manager of NYX South Plant Operations.Key ResponsibilitiesOperational Leadership: Direct and manage the operational and financial performance of regional plant operations, ensuring alignment with corporate strategic goals,...

  • Regional Manager

    3 months ago

    Linden, United States NYX Inc. Full time

    8+ years of Management experience with Tier 1 Interior plastic injection molding manufacturer is required.Position Overview: Regional Manager of NYX South Plant Operations will have direct oversight of regional plant operations, focusing on both financial and operational performance. Plant Managers within the region will report directly to this position....

  • Customer Service Representative/Teller

    6 days ago

    Linden, United States The State Bank Part time $15

    Job DescriptionJob DescriptionThe State Bank in Linden, MI is seeking to hire a part-time Float Customer Service Representative/Teller to serve our customers by accurately completing teller transactions while growing and protecting our customers hard earned money. This position is based out of Chesaning, but as a float position also travels to branches in...

  • Executive Administrative Coordinator

    2 weeks ago

    Linden, New Jersey, United States Phillips 66 Full time

    Phillips 66 & YOU - Together we can fuel the futureThe Administrative Operations Associate plays a vital role in delivering assistance to the Maintenance and Capital Projects teams through a variety of administrative, procurement, and financial oversight functions.Key Responsibilities IncludeFacilitate Maintenance workflow and budget management through...

  • Alternatives Product Specialist

    2 months ago

    Linden, United States The Ladders Full time

    Who You'll Work With: We are looking for a US Retail Alternatives Product Specialist within the US Retail sales team. This team is responsible for developing and servicing sales of all AB Alternative products through our Intermediary Distributors and their Financial Advisors. The candidate will work closely with our Product and Investment teams, the National...

  • Medical Receptionist

    2 days ago

    Linden, United States Union County Orthopaedic Group Full time

    Job DescriptionJob DescriptionDescription:Position SummaryWith a customer service orientation, accurately performs assigned portions of telephone answering, appointment scheduling, Check-In, Rooming, and Check-OutRequirements:Key ResponsibilitiesTelephone Answering & Appointment SchedulingAnswers the telephone pleasantly, ideally by the third ring; schedules...

  • Executive Administrative Coordinator

    6 days ago

    Linden, New Jersey, United States Phillips 66 Full time

    Phillips 66 & YOU - Together we can fuel the futureThe Executive Administrative Coordinator plays a crucial role in delivering support to the Maintenance and Capital Projects divisions through various administrative, procurement, and financial oversight functions.Key Responsibilities IncludeFacilitate Maintenance workflows and budget management through...

  • Executive Administrative Coordinator

    2 weeks ago

    Linden, New Jersey, United States Phillips 66 Full time

    Phillips 66 & YOU - Together we can fuel the futureThe Administrative Operations Associate plays a crucial role in delivering support to the Maintenance and Capital Projects teams through various administrative, procurement, and financial oversight functions.Key ResponsibilitiesFacilitate Maintenance workflows and budget management through diverse...

  • Tire Bay Technician Full Time

    1 month ago

    Linden, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Logistics Coordinator

    1 month ago

    Linden, United States World Group , Inc. Full time

    About World Group: World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading...

  • Director of Marketing

    3 weeks ago

    Linden, United States ASSOCIATED PACKAGING INCORPORATED Full time

    Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance...

  • Tire Installation

    7 days ago

    Linden, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Travel Physical Therapist

    1 month ago

    Linden, United States Critical Connection, inc Full time

    Job DescriptionCritical Connection, inc is seeking a travel Physical Therapist for a travel job in Linden, Michigan.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelTravel or Local Contract Physical Therapist- Outpatient Pelvic Health (PT). We treat a General...

  • Travel Physical Therapist

    4 weeks ago

    Linden, United States Critical Connection, inc Remote Work Freelance Full time

    Critical Connection, inc is seeking a travel Physical Therapist for a travel job in Linden, Michigan. Job Description & Requirements Specialty: Physical TherapistDiscipline: TherapyDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: Travel Travel Physical Therapist or Local Travel Physical Therapist (PT) is needed for our Outpatient Ortho...