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Banking Professional

2 months ago

Linden, Michigan, United States The State Bank Full time
Job Description

About The State Bank

The State Bank is a community-focused financial institution with a rich history of serving its customers. For over 125 years, we have remained committed to helping our customers achieve their financial goals and overcome obstacles to build a better future.

With over 20 locations across multiple counties, we offer a wide range of financial services and products to meet the diverse needs of our customers. Our team of dedicated professionals is passionate about delivering exceptional customer service and creating a positive impact in the communities we serve.

A Day in the Life as a Customer Service Representative/Teller

As a Customer Service Representative/Teller at The State Bank, you will play a critical role in delivering quality customer service and completing teller transactions in a courteous, accurate, and efficient manner. You will be responsible for:

  • Processing routine banking transactions, such as deposits, withdrawals, checks, transfers, and loan payments
  • Assisting customers with account validation, account inquiries, check reorders, investigating check clearings, accessing safe deposit boxes, and account reconciliation
  • Utilizing your product knowledge to promote, educate, and cross-sell financial products and services to meet customers' current and future financial needs
  • Providing exceptional customer service and resolving customer complaints in a professional and timely manner

Qualifications and Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • An understanding of computer applications and business equipment
  • The ability to work a flexible schedule, including weekends
  • Strong customer service and sales skills, with a positive attitude and ability to multitask

What We Offer

The State Bank offers a competitive wage and a comprehensive benefits package, including medical coverage options, dental, vision, FSA plan, employee assistance program, 401(k) plan with employer match, ESOP, and opportunities for professional growth and development. We also offer a work-life balance, with paid holidays, paid time off (PTO), and paid volunteer time.

Join Our Team

If you are a customer service professional with a passion for delivering exceptional service and a commitment to helping others achieve their financial goals, we encourage you to apply for this exciting opportunity. We look forward to meeting you and exploring how you can contribute to our team's success.