IT Support Engineer

2 months ago

Mountain View, United States Wayve Full time

At Wayve we're committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, veteran status, pregnancy or related condition (including breastfeeding) or any other basis as protected by applicable law.

About us

Founded in 2017, Wayve is the leading developer of Embodied AI technology. Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems.

Our vision is to create autonomy that propels the world forward. Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving. Join our world-class team as we tackle today's most complex challenges and pave the way for a smarter, safer future.

At Wayve, your contributions matter. We value diversity, embrace new perspectives, and foster an inclusive work environment. Make Wayve the experience that defines your career

The Role

At Wayve, we're more than just a technology company; we're pioneers in AI-driven autonomous mobility. Now, we're seeking an IT Support Engineer who's passionate about supporting the innovative technology that powers our mission. This role isn't merely a position; it's an opportunity to contribute to a project that's reshaping the future of transportation. By joining us, you're not just solving IT challenges; you're playing a crucial part in enhancing the way we interact with our cities and technology.

Key Responsibilities:

  • Performing general administration and technical duties in order to support activities and operations within the IT team
  • Performing service desk functions (troubleshoot user issues, respond to requests)
  • Performing duties related to setup, configuration and installation of software products and peripheral equipment
  • Assisting in updates and maintenance of technologies use by Wayve staff
  • Resolving problem related to supported applications and OSs (linux (Ubuntu) and MacOS)
  • Operational Support Excellence: Ensure the smooth operation of our internal systems, aiding in the transformation of urban mobility through your support of our staff and technologies.
  • Innovation in Support: Utilise and improve upon current procedures to streamline operations across service desk functions, software and hardware setups, and technology maintenance.
  • Technology Mastery: Keep our team ahead of the curve by efficiently resolving issues related to software applications, operating systems (primarily Linux (Ubuntu 20) and macOS), project and service management (Jira) and peripheral equipment, maintaining our reputation for excellence
About You

In order to set you up for success as an Engineering Manager at Wayve, we're looking for the following skills and experience.

Essential
  • Supportive Force: Committed to ensuring the success of our technology and our team, ready to tackle challenges head-on.
  • A Collaborative Team Member: Understanding that our greatest achievements come from working together towards common goals.
  • A Clear Communicator: Key in bridging efforts across departments and with external partners.
  • An Innovator: Never content with the status quo and always looking for ways to improve our systems and processes.
  • A Doer: Dedicated not only to fulfilling your role but also to contributing to the broader needs of the company.
  • Proven experience in IT support or a related field, with a strong foundation in troubleshooting and technical support.
  • Proficiency in supporting diverse operating systems, particularly Linux (Ubuntu 20 & 22) and macOS.
  • Experience with setup, configuration, and maintenance of software and hardware, including peripheral equipment.
  • Familiarity with IT service desk operations and customer service principles.
  • Excellent problem-solving skills, attention to detail, and effective communication abilities.
Desirable
  • Experience in a technology-driven environment, particularly in companies focused on innovation or R&D.
  • Familiarity with IT operations in a multi-disciplinary tech company, especially those in the autonomous driving or AI sectors.
  • Familiarity with network equipment


We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you're passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply.

This is a full-time role based in our office in Mountain View, CA. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. We operate core working hours so you can determine the schedule that works best for you and your team.

For more information visit Careers at Wayve.

DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.

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