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Customer Support Manager
2 months ago
Position: Customer Support Manager at FlutterFlow
Job Type: Full Time
Location: Remote (United States)
Experience Required: 3+ years
Overview: As a Customer Support Manager, you will collaborate closely with our Technical Support team and clients to ensure we provide an outstanding customer experience.
Key Responsibilities:
- Develop and implement our B2B and B2C support strategy from inception.
- Recruit, mentor, and lead a team of Technical Support Engineers.
- Address customer inquiries through various communication channels.
- Identify and execute process enhancements and tools to elevate our customer service.
- Ensure that team and individual objectives and KPIs are achieved.
- Recognize trends and emerging customer challenges, collaborating with internal teams to address these issues.
Qualifications:
- Minimum of 2 years of experience in building and managing a high-performing technical support team.
- Proven experience in managing a remote and globally distributed team.
- Technical background (e.g., engineering, computer science) with a strong desire to learn about FlutterFlow.
- Data-driven mindset with robust business acumen.
- Experience in a SaaS or rapidly growing startup environment.
Preferred Qualifications:
- 1+ years of experience with Flutter and Dart.
- Familiarity with Firebase.
- Experience in mobile application development.
Benefits:
- Work remotely from anywhere in the US.
- Competitive salary and equity package.
- Comprehensive Health/Vision/Dental benefits for US-based employees.
- Flexible vacation and sick leave policies.
- Adaptable work hours.
About FlutterFlow: FlutterFlow is an innovative application development platform specializing in native mobile and web applications. We are committed to creating a supportive and dynamic work environment that fosters growth and collaboration.
