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Technical Storage Support Engineer

2 months ago

Morrisville, United States Lenovo Full time
General Information

Req #

WD00062758

Career area:

Services

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Wednesday, March 27, 2024

Working time:

Full-time

Additional Locations:
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Position Description:

We are seeking a highly motivated and technical individual to join our Technical Support team, specializing in DG/DM/DE storage products. In this role, you will provide technical support to customers, field engineers, technicians, and internal teams experiencing issues with their storage systems and surrounding infrastructure. You will be responsible for troubleshooting, diagnosing, and resolving complex problems while ensuring exceptional customer service.

Job Responsibilities:
  • Provide technical support for DG/DM/DE storage products, including NetApp and other related technologies.
  • Diagnose and troubleshoot hardware, software, and network-related issues using various tools and logs.
  • Troubleshoot and provide solutions for datacenter servers, networking equipment, and hyperconverged solutions.
  • Escalate complex issues to senior engineers and collaborate on solutions.
  • Document technical knowledge and procedures for internal use.
  • Participate in training and knowledge transfer activities.
  • Maintain a high level of customer satisfaction by providing timely and accurate support.
Basic Qualifications:
  • Fluency in both English and French is mandatory.
  • 2+ years of experience supporting storage systems, preferably NetApp.
  • 2+ years of experience working with NetApp storage system operating systems (ONTAP, SANtricity).
  • 2+ years of experience with NAS/SAN storage and surrounding infrastructure, including datacenter servers, networking equipment, and hyperconverged solutions.
Preferred Qualifications:
  • NetApp certifications: NCSE - Ontap Specialist, NCIE - SAN Specialist E-Series, NCIE - SAN Specialist ONTAP, SCSE - SNIA industry Cert.
  • Understanding of enterprise applications integration with storage systems (e.g., Microsoft Exchange, SQL Server, Oracle, SAP).
  • Strong understanding of storage protocols (NFS, CIFS/SMB, SAN connectivity, TCP/IP, IB, RoCE, SAS, RAID).
  • Proficient in using diagnostic tools and logs for troubleshooting
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Passion for learning and staying up-to-date with new technologies.
We offer:
  • A dynamic and challenging work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Be part of a team that makes a difference


If you are a highly motivated and technical individual with a passion for customer service, we encourage you to apply

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* United States of America - North Carolina - Morrisville

* United States of America

* United States of America - North Carolina

* United States of America - North Carolina - Morrisville