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Call Center Customer Service Assistant

1 month ago

Cincinnati, United States Inkspirenize Full time
Position: Call Center Customer Service Assistant
Location: Cincinnati, OH
Department: Customer Service
Reports to: Call Center Supervisor/Manager
Employment Type: Full-time
Job Summary:

We are seeking a dedicated and empathetic Call Center Customer Service Assistant to join our team. The successful candidate will be responsible for handling customer inquiries, providing support, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a customer-focused attitude, and the ability to handle various tasks in a fast-paced environment.
Key Responsibilities:
  • Customer Interaction: Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
  • Issue Resolution: Resolve customer issues efficiently and effectively, escalating complex cases to higher-level support when necessary.
  • Product Knowledge: Maintain a comprehensive understanding of the company's products and services to provide accurate information to customers.
  • Documentation: Accurately document customer interactions and transactions in the company's CRM system.
  • Feedback: Collect and report customer feedback to help improve the company's products and services.
  • Team Collaboration: Work closely with team members and other departments to resolve customer issues and improve service delivery.
  • Compliance: Adhere to company policies and procedures, including data protection and privacy regulations.
Qualifications:
  • High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities
  • Proficiency in using CRM software and Microsoft Office Suite
  • Ability to work independently and as part of a team