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Call Center Agent

3 months ago

Cincinnati, United States Web Craft Stylers Full time
Job DescriptionJob DescriptionDescriptionJoin Web Craft Stylers in  Cincinnati, OH as an    Call Center Agent    
Company: Web Craft Stylers
Location: Cincinnati,OH
Salary: $3680 to $4250 per month
Schedule: Monday to Friday
About Job:
  The Call Center Agent at Webcraft Stylers is responsible for providing excellent customer service by handling inbound and outbound calls, addressing customer inquiries, resolving issues, and offering product and service information. The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to work in a fast-paced environment. 
Key Responsibilities
  • Handle inbound and outbound calls professionally and courteously.
  • Assist customers with inquiries about products, services, and account information.
  • Resolve customer issues and complaints in a timely and efficient manner.
  • Provide information about Webcraft Stylers’ products and services.
  • Process orders, returns, and exchanges.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up on customer calls as necessary.
  • Meet performance goals for call handling, response time, and customer satisfaction.
  • Collaborate with team members to improve customer service processes.
  • Stay updated on product knowledge and company policies.


Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional education is a plus.
  • Previous customer service or call center experience preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using computer systems and call center software.
  • Ability to handle stressful situations calmly and effectively.
  • Flexibility to work various shifts, including evenings and weekends.


Benefits

  • Health, dental, and vision insurance.
  • Paid time off (PTO) and holiday pay.
  • Retirement savings plan with company match.
  • Opportunities for career advancement.
  • Employee discount on Webcraft Stylers products.
  • Ongoing training and development programs.