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Customer Service Representative

3 months ago

Cincinnati, United States Stone Center Full time
Job DescriptionJob Description

ABOUT THE JOB

 

Stone Center is expanding our Sales Team in Cincinnati to assist with the growing market in commercial and residential construction.  In this position, you will have the opportunity to work alongside customers and assist other team members on a daily basis

 

If you possess the following skills, we would welcome you to apply today…

  • You enjoy working with Customers to build lasting relationships
  • You recognize problems and can find innovative solutions
  • You enjoy resolving product and service problems
  • You are seeking an environment that is constantly changing with new and exciting opportunities
  • You pride yourself on working well with team members and providing guidance / leadership to them

 

About Stone Center

  • Established in 1952, Stone Center is a provider and fabricator of Natural Stone Products
  • We have two fabrication shops in Ohio, one in Cincinnati and one in Columbus
  • We primarily fabricate Indiana Limestone and the majority of our projects are in Ohio, but have branched out to the Midwest in recent years
  • There are 28 full time employees between the two locations

 

Responsibilities include, but are not limited to

  • Interacting with walk in customers on a daily basis and assisting outside sales team. Have limited knowledge of stone? Our team is here to support you in sharpening your knowledge in the stone industry.
  • Assisting and leading site operations to include yard management, deliveries and general site upkeep
  • Engage our clientele in active discussions about current and new products and services available
  • You would be the face representing Stone Center and will be the first line of communication with our customers. Enjoying meeting with customers face to face, over the phone, and through email is part of this role.
  • Enjoy data entry and processing orders in the system, you would be the subject matter expert in the office for all processes and procedures.
  • This business is fast paced as we are supporting construction projects. There will be busy times throughout the year and we are always expecting the unexpected
  • Collaborate with other key players within the Stone Center team

 

Requirements

  • Minimum 5 years of Customer Service, Sales or equivalent experience
  • Must be able to work in the office
  • Excellent communication skills with customers and your team
  • Positive attitude and a growth mindset (we are here to help train you)
  • Displays strong customer service ethic, with high emphasis on empathy and exceeding customers expectations
  • Ability to handle multiple tasks

Compensation

  • Competitive base salary based on experience
  • Paid time off and paid holidays
  • Medical, Dental and Vision Insurance
  • 401k with company match