Call Center Representative
4 months ago
Department: Synchro Speak
Employment Type: Full Time
Location: Cincinnati, OH
Compensation: $17.50 - $28.00 / hour
Description
Synchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching, executive communication training, and corporate communication solutions.
Job Summary: The Call Center Representative will handle inbound and outbound customer calls, providing information, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills and the ability to work efficiently in a fast-paced environment.
Salary range:
$17.50 - $28.00 per hour
Key Responsibilities
- Answer incoming calls and respond to customer inquiries.
- Make outbound calls to follow up with customers or conduct surveys.
- Document all customer interactions in the company's CRM system.
- Resolve customer issues or escalate them to the appropriate department.
- Provide product and service information to customers.
- High school diploma or equivalent.
- Excellent verbal communication skills.
- Proficient in using CRM software and other computer applications.
- Strong problem-solving abilities and attention to detail.
- Health, dental, and vision insurance.
- Paid time off (vacation, sick leave, and holidays).
- 401(k) retirement plan with company match.
- Professional development opportunities.
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