Hearing Care Coordinator

3 weeks ago

Tacoma, United States Sonova AG Full time
Puget Sound Hearing Aid & Audiology, part of AudioNova/Sonova Audiological Care US

Location: Tacoma, WA

1311 South Union Ave., Suite 102, Tacoma, WA 98405

Current pay: $20.00-21.50 an hour + Sales Incentive Program

Hours: Monday-Friday 8:30 am-5:00 pm

What We Offer:

  • Medical, Dental, Vision Coverage
  • 401K with a Company Match
  • FREE hearing aids to all employees and discounts for qualified family members
  • PTO and Holiday Time
  • No Nights or Weekends
  • Legal Shield and Identity Theft Protection
  • 1 Floating Holiday per year
Job Description:

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC can provide support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Hearing Care Coordinator, you will:
  • Greet patients with a positive and professional attitude
  • Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
  • Collect patient intake forms and maintain patient files/notes
  • Schedule/Confirm patient appointments
  • Complete benefit checks and authorization for each patients' insurance
  • Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
  • Process repairs under the direct supervision of a licensed Hearing Care Professional
  • Prepare bank deposits and submit daily reports to finance
  • General sales knowledge for accessories and any patient support
  • Process patient orders, receive all orders and verify pick up, input information into system
  • Clean and maintain equipment and instruments
  • Submit equipment and facility requests
  • General office duties, including cleaning
  • Manage inventory, order/monitor stock, and submit supply orders as needed
  • Assist with event planning and logistics for at least 1 community outreach event per month
Education:
  • High School Diploma or equivalent
  • Associate degree preferred
Industry/Product Knowledge Required:
  • Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
  • Professional verbal and written communication
  • Strong relationship building skills with patients, physicians, clinical staff
  • Experience with Microsoft Office and Outlook
  • Knowledge of HIPAA regulations
  • EMR/EHR experience a plus
Work Experience:
  • 2+ years in a health care environment is preferred
  • Previous customer service experience is required


#INDPCC

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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