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Patient Care Coordinator

2 months ago

Tacoma, Washington, United States Sea Mar Community Health Centers Full time
Position Overview

Sea Mar Community Health Centers is a community-focused organization dedicated to delivering comprehensive health, human, housing, educational, and cultural services, particularly to Latino populations in Washington State. We are committed to serving all individuals without discrimination based on race, ethnicity, immigration status, gender, or sexual orientation, and regardless of their ability to pay for services.

Position Title: Care Coordinator I

Compensation: Hourly Rate: $21.88

Role Summary:

We are seeking a full-time Care Coordinator to join our team at the Tacoma - Cushman Medical Clinic. The Care Coordinator plays a vital role within a clinical care team, focusing on enhancing the quality of patient-centered care. This involves identifying care gaps for patients with chronic conditions and/or mental health needs and collaborating with the clinical team to develop tailored care plans during daily meetings. Responsibilities include assisting patients with medication management, navigating insurance access, and identifying preventive health needs. The role also entails supporting patients in setting self-management goals through the application of Motivational Interviewing techniques. Proficiency in computer systems is essential for tracking patient adherence to care plans within electronic records. The Care Coordinator will also lead team meetings, necessitating strong organizational and communication skills.

Key Responsibilities:

  • Engage in daily huddles to assess and anticipate the clinical, social, and behavioral health needs of patients.
  • Collaborate with the care team to identify and address gaps in patient care using process improvement methods.
  • Advocate for patient services by liaising with community resources, social services, and healthcare providers.
  • Facilitate care transitions for patients recently discharged from emergency rooms or hospitals.
  • Monitor and document patient adherence to care plans in electronic or paper formats, communicating outcomes to primary care providers.
  • Organize and facilitate monthly Health Home meetings, collaborating with the Clinic Operations Team.
  • Work with the clinical team to enhance Patient-Centered Medical Home processes and provide performance documentation.
  • Review medical records for quality and utilization indicators in line with the Quality Improvement Plan.
  • Train new clinic staff on the Chronic Care Model and Patient-Centered Medical Home principles.

Qualifications:

  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Strong critical thinking skills and commitment to confidentiality.
  • Excellent organizational abilities and capacity to manage multiple tasks.
  • Familiarity with medical terminology and behavioral health topics.
  • Proficient decision-making and prioritization skills.
  • Ability to interact respectfully and professionally with diverse communities, patients, families, and staff.
  • Experience working effectively in a multicultural environment.
  • Empathetic, responsible, and dependable.
  • Strong patient engagement and communication skills, capable of establishing therapeutic relationships.

Knowledge and Skills:

  • Understanding of the Patient-Centered Medical Home Model and motivational interviewing techniques is advantageous.
  • Knowledge of evidence-based care standards for chronic and behavioral health conditions.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to utilize and document relevant patient information in Electronic Health Records.
  • Familiarity with community resources.
  • Capacity to thrive in a fast-paced community health environment.
  • Analytical thinking and problem-solving skills within a multidisciplinary team.
  • Effective communication with diverse populations.
  • Time management and task prioritization skills.
  • Ability to assess client learning needs and readiness for education.
  • Commitment to maintaining the privacy and security of sensitive information.
  • Exceptional communication and customer service skills.
  • Critical thinking and process improvement implementation skills.
  • Bilingual in Spanish is preferred; other language skills may be considered based on community needs.

Education and Experience:

  • Medical Assistant Training with at least one year of experience in a community health or family practice setting, or equivalent experience.
  • CPR certification required within 90 days of hire and must be maintained throughout employment.
  • NCQA Certification is a plus.
  • Valid Washington State Driver's License and proof of liability insurance required.

Benefits:

Sea Mar offers a rewarding career in a dynamic community health organization, with opportunities for professional growth. Full-time employees working 30 hours or more receive a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Prescription Coverage
  • Life Insurance
  • Long-Term Disability
  • Employee Assistance Program (EAP)
  • Paid Time Off starting at 24 days per year plus 10 paid holidays

We also provide 401(k) retirement options and a culturally diverse work environment.

Equal Opportunity Employer: Sea Mar is committed to diversity and inclusion in the workplace.