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Customer Support Phone Coordinator

2 months ago

Mason, United States Makino Full time

Makino is a world leader in metal-cutting and machining technology. As a leader in advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die-mold and other industries worldwide, they make them with Makino.

SUMMARY

The Customer Support Phone Coordinator is responsible for providing customer service to our customers and administrative support to the Customer Support department. This position is a member of the Makino Service Parts Team and reports to the Service Parts Operations Team Leader. The role supports a hybrid work schedule depending on projects and required training at managers discretion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Coordinate incoming calls using the multiple line phone system.
  • Conduct customer satisfaction surveys for parts and service.
  • Use CRM management software for customer and equipment updates.
  • Use SAP Business software for material and service ordering.
  • Provide administrative support to Makino's Parts and Training departments.
  • Generate and provide weekly reports.
  • Working with Customers to coordinate returns of Makino products.
QUALIFICATIONS
  • Call Center/Customer service experience.
  • Excellent communication and customer relations skills.
  • Present a professional image.
  • Display rational decision making.
  • Proficient in CRM business system
  • Proficient in Microsoft Office Products specifically excel and word is required.
  • Experience with SAP is preferred but not required.
EDUCATION and/or EXPERIENCE
  • Related associate's degree in office management and/or 5 years' experience in call center environment or administrative assistance.


We believe that the interests of our company and people are inseparable, and we are committed to developing a diverse team of creative and independent professionals.

Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.

Makino offers competitive pay, generous benefits including medical/dental, 100% company paid LTD/STD, start out with 3 weeks' vacation, bonus program, wellness program including free onsite workout facility, and ongoing training.

Makino is proud to be an EEO/M/F/Disabled/Vets employer.