Technical Support Coordinator

3 weeks ago


Mason, United States Russell Tobin Full time

Russell Tobin's client, the largest manufacturer and retailer in the US, is hiring for Technical Support Coordinators in Mason, OH


Job Title: Technical Support Coordinator – Store Systems Support (TEMP TO PERM)\

Location: Mason, OH (Local candidates only)

Pay Rate: $18.50/hour

Start Date: November 3, 2024

Position Overview:

We are seeking a Technical Support Coordinator to join our Store Systems Support team. This role involves providing remote phone support and troubleshooting 100% of the time. The ideal candidate will possess basic technical knowledge of Microsoft Windows, PC hardware, and software troubleshooting skills. A retail background and strong empathy skills are preferred. Candidates must be flexible with shifts and willing to undergo both in-person training and transition phases, which may take up to three weeks before fully transitioning to remote work.

Key Responsibilities:

  • Provide remote troubleshooting support for store system issues.
  • Assist with technical issues related to Microsoft Windows, PC hardware, and software applications.
  • Ensure high levels of empathy and excellent customer service during all interactions.
  • Complete a mandatory in-office training and transition period before working remotely.

Requirements:

  • Local Candidates Only: Must be within an hour and a half driving distance from Mason, OH.
  • High-Speed Internet: Minimum 10 Mbps download and 1 Mbps upload speed (Ethernet connection required).
  • Smartphone: Required for multi-factor authentication.
  • In-Person Training: Mandatory in-office training and transition lasting up to three weeks.
  • Technical Skills: Basic knowledge of Windows, PC hardware, and troubleshooting.
  • Empathy & Retail Experience: Preferred background in retail and strong interpersonal skills.

Apply Now to join a diverse and dynamic team


Benefits Info

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.



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