Technical Support Specialist

3 weeks ago


Mason, Ohio, United States Russell Tobin Full time
Technical Support Coordinator

Russell Tobin's client, a leading manufacturer and retailer in the US, is seeking a Technical Support Coordinator to join their Store Systems Support team in Mason, OH.

Job Summary:

We are looking for a skilled Technical Support Coordinator to provide remote phone support and troubleshooting for store system issues. The ideal candidate will possess basic technical knowledge of Microsoft Windows, PC hardware, and software troubleshooting skills.

Key Responsibilities:

  • Provide remote troubleshooting support for store system issues.
  • Assist with technical issues related to Microsoft Windows, PC hardware, and software applications.
  • Ensure high levels of empathy and excellent customer service during all interactions.
  • Complete a mandatory in-office training and transition period before working remotely.

Requirements:

  • Local Candidates Only: Must be within an hour and a half driving distance from Mason, OH.
  • High-Speed Internet: Minimum 10 Mbps download and 1 Mbps upload speed (Ethernet connection required).
  • Smartphone: Required for multi-factor authentication.
  • In-Person Training: Mandatory in-office training and transition lasting up to three weeks.
  • Technical Skills: Basic knowledge of Windows, PC hardware, and troubleshooting.
  • Empathy & Retail Experience: Preferred background in retail and strong interpersonal skills.

Benefits:

Russell Tobin offers eligible employees comprehensive healthcare coverage, supplemental coverage, 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.



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