Customer Service Representative
5 days ago
Russell Tobin is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional phone support to our clients.
Job Summary:This is a remote customer service role that requires strong communication and problem-solving skills. You will be working with a leading global eyewear company, providing high-quality support and resolving customer issues efficiently.
Key Responsibilities:- Deliver exceptional customer service via phone, chat, or email.
- Resolve customer issues using department tools, resources, and business judgment.
- Initiate the escalation process for unresolved problems.
- Maintain high productivity, revenue generation, and quality standards.
- Demonstrate positive performance, solid business skills, and support department objectives.
- Use courteous and professional language, and work effectively in a team environment.
- Strong customer service skills and experience.
- Ability to navigate systems effectively and manage customer issues with professionalism.
- Excellent communication and problem-solving skills.
Russell Tobin offers a comprehensive benefits package, including healthcare coverage, 401(k) retirement savings, life and disability insurance, and employee discounts with preferred vendors.
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