Customer Service Representative

5 days ago


Mason, Ohio, United States Russell Tobin Full time
Job Title: Customer Service Representative

Russell Tobin is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional phone support to our clients.

Job Summary:

This is a remote customer service role that requires strong communication and problem-solving skills. You will be working with a leading global eyewear company, providing high-quality support and resolving customer issues efficiently.

Key Responsibilities:
  • Deliver exceptional customer service via phone, chat, or email.
  • Resolve customer issues using department tools, resources, and business judgment.
  • Initiate the escalation process for unresolved problems.
  • Maintain high productivity, revenue generation, and quality standards.
  • Demonstrate positive performance, solid business skills, and support department objectives.
  • Use courteous and professional language, and work effectively in a team environment.
Requirements:
  • Strong customer service skills and experience.
  • Ability to navigate systems effectively and manage customer issues with professionalism.
  • Excellent communication and problem-solving skills.
Benefits:

Russell Tobin offers a comprehensive benefits package, including healthcare coverage, 401(k) retirement savings, life and disability insurance, and employee discounts with preferred vendors.



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