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Brokerage Night Customer Service Specialist

4 months ago

Lowell, United States Transplace Full time

** Brokerage Night Customer Service Specialist (Tuesday-Friday)**

**Job Category****:** Admin & Support **Requisition Number****:** CUSTO04201 Showing 1 location **Job Details**

**Description**

**PRIMARY JOB ACCOUNTABILITIES**

* **Customer Relationship** (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)

* **Carrier Relationship** (Productive carrier relationship development, cover loads, handling and management of difficult situations, etc.)

* **Financial Procedures and Operating Metrics** (Detention management, Lumper management, benchmark rate achievement, expedite decisions and cost, etc.)

* **Effective Shift Handoff** (Communicate all issues and follow up needs for the shift change in a clear and concise manner)

***** WORK SCHEDULE: Tuesday - Friday starting at 5:00 pm *****

**ESSENTIAL FUNCTIONS AND TASKS**

* Effectively communicate with drivers, dispatchers, shippers, receivers, customers, and teammates nightly.

* Use good operational decision making to maintain service and contain costs for our customers

* Assist drivers and dispatchers with operational needs and resolve problems in a timely manner

* Obtain status of tendered shipments and monitor shipments through transit

* Update load status in system (e.g. loaded, pick-up, delivery, empty, etc.)

* Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary

* Establish and maintain effective relationships with carriers, shippers and receivers through professional and timely communications and inquiry responses

* Secure Capacity for available freight

* Correspond with customer and carrier regarding detention, layover, and other accessorial needs

**SKILLS**

* Highly responsible and self-motivated to complete tasks and manage problems and opportunities

* Adaptability/Flexibility (Adapts to changes in the work environment to meet demands. Manages competing demands. Accepts criticism and feedback. Manages difficult situations objectively and rationally.)

* Amicable and Trustworthy (Generally agreeable, builds rapport by garnering trust, easy to deal with, appropriately accommodating without resentment, and generally possesses a positive disposition.)

* Sense of Urgency (Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed.)

* Communication Skills (Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, subordinates, and supervisors in professional and constructive manner.)

* Multi-Tasking (Handles multiple tasks simultaneously. Prioritizes and organizes assignments to make efficient use of time with significant attention to detail.)

* Planning and Organizing (Uses time efficiently. Prioritizes and plans work activities. Anticipates situations in advance and prepares to cope with them. Integrates changes smoothly. Sets goals

* Coordination and Collaboration (Ability to collaborate and coordinate with internal Transplace teams (to effectively leverage brokerage services.))

* Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time)

* Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers)

**EXPERIENCE**

* 2-4 years experience within the Transportation or Logistics Industry preferred.

* Brokerage experience preferred

**EDUCATION**

* High School Diploma or GED is Required

**ABOUT TRANSPLACE**

Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical and petroleum companies, to discrete manufacturing and retail. Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.

Follow the company on Twitter, Facebook and the Transplace Industry Blog:

**EQUAL OPPORTUNITY EMPLOYER**

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**