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Customer Service Representative

2 months ago

Lowell, Massachusetts, United States Westaff Full time

Westaff is seeking a highly skilled Customer Service Associate to join our team in a full-time on-site position. As a Customer Service Associate, you will be responsible for providing exceptional customer support to our clients in the e-commerce industry.

  • Key Responsibilities:
    • Process sales orders and quotations in a timely and accurate manner.
    • Manage order fulfillment and customer service to ensure high levels of customer satisfaction.
    • Communicate effectively with customers, suppliers, and internal stakeholders to resolve issues and meet customer needs.
    • Assist Account Managers with quotations, customer communication, and sales order management.
    • Enter customer details and process sales orders in a efficient and accurate manner.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with customers, suppliers, and internal stakeholders.
  • Technical Skills: Proficiency in computer skills, including Word and Outlook, to manage sales orders, quotations, and customer communication.
  • Customer Service Experience: Prior customer service related experience to provide exceptional customer support and resolve issues efficiently.
  • Order Fulfillment Experience: Experience with order fulfillment in an e-commerce environment to manage sales orders and quotations effectively.