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Customer Service Representative

2 months ago

Lowell, Massachusetts, United States UMass Lowell Full time
Job Summary

The Student Affairs/Residence Life Part-Time Customer Service Specialist plays a vital role in providing exceptional customer service to students, families, and the broader community. This position requires a friendly, analytical, and highly organized individual who can effectively manage multiple priorities and maintain a high level of composure under pressure.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Maintain knowledge of services provided through housing operations and residential education teams
  • Obtain customer feedback and provide basic training to new student members of the team
  • Demonstrate excellent time management skills and a passion for customer service and continuous improvement
  • Represent UMass Lowell as a brand ambassador and ensure customer satisfaction
Requirements
  • High School Diploma or equivalent
  • Ability to respond appropriately under pressure
  • Sound judgment and excellent problem-solving skills
  • Positive attitude and ability to build relationships with colleagues, students, families, and clients
  • Experience and understanding of effective customer service procedures
  • Outstanding conflict mediation skills
  • Strong communication and documentation skills
  • Desire to solve problems and take initiative
  • Ability to maintain composure during high-stress situations and under heavy workload
  • Proficiency in Microsoft 365 applications
Preferred Qualifications
  • Prior experience with student or apartment housing, reservation, or help desk software
  • Associates or Bachelor's degree preferred
  • Ability to speak a second language may be advantageous
  • Previous Higher Education administration experience
Special Instructions to Applicants

Review of applications will begin immediately and continue until the position is filled. This is a part-time, temporary, non-unit, non-benefited position offering 18 hours per week and available year-round. Please include a resume and cover letter with your application.