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Customer Experience Support Specialist

2 months ago

Lowell, Arkansas, United States Finding NWA Full time

Job Title: Customer Experience Support Specialist

Job Summary: We are seeking a highly detail-oriented and organized Customer Experience Support Specialist to join our team at Finding NWA. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Book loads and enter orders tendered from customers
  • Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads
  • Monitor freight in transit and customer location requests for appointments
  • Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Qualifications:

  • Minimum Qualification: High School Diploma/GED with less than 1 year of working experience
  • Preferred Qualification:
    • Ability to communicate effectively
    • Ability to multitask
    • Ability to prioritize
    • Ability to quickly learn new systems
    • Keyboarding and typing
    • Ability to meet or exceed customer needs and expectations and provide excellent service
    • Ability to process information with high levels of accuracy

Education: GED (Required), High School (Required)

Work Experience: Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

About Finding NWA: We are a leading transportation and logistics company that offers exciting career opportunities. Our team is dedicated to providing exceptional service and support to our clients. We offer a competitive salary and benefits package, as well as defined career paths and growth opportunities.