Customer Service Specialist
2 weeks ago
General Summary of Position:
The Student Affairs/Residence Life Part-Time Customer Service Specialists (CSS) are friendly and highly analytical individuals. The CSS will answer customer queries and resolve issues via appropriate channels, maintain knowledge of the services provided through our housing operations and residential education teams, obtain customer feedback, and provide basic levels of training to new student members of the team.
The CSS needs to demonstrate excellent time management skills and be passionate about customer service and continuous improvement. The CSS will be brand ambassadors for UMass Lowell who go the extra mile to ensure customer satisfaction. The priority of the CSS is to provide outstanding customer service for our students, families, and all members of our community.
Minimum Qualifications (Required):
- HS Diploma or GED/equivalent
- The ability to respond appropriately under pressure
- Sound judgment and excellent problem-solving skills
- A positive attitude and the ability to build relationships with colleagues, students, families and clients
- Experience and understanding of effective customer service procedures
- Outstanding conflict mediation skills
- Strong communication and documentation skills
- Desire to solve problems and take appropriate initiative
- Ability to maintain composure during high stress situations and under heavy workload, with multiple and conflicting priorities, frequent interruptions, and other demands in a fast-paced office environment
- Proficiency and prior use of Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams
Additional Considerations:
- The ability to work effectively with diverse groups.
- Knowledge of FERPA and other higher education laws.
- Demonstrate integrity, initiative, dependability, openness, teamwork, a positive attitude, a commitment to the tenets of student development and creation of inclusive communities, as well as the values and mission of the University.
Preferred Qualifications:
- Prior experience with student or apartment housing, reservation, or help desk software is advantageous
- Associates or Bachelor's degree preferred
- Bachelor's degree in Business, Communications, or a related field may be advantageous
- The ability to speak a second language may be advantageous
- Previous Higher Education administration experience
- Experience with supervision of students/staff
Special Instructions to Applicants:
Review of applications will begin immediately and will continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.
This is a part-time, temporary, non-unit, non-benefited position. The position offers 18 hours per week and is available year-round.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive considerationfor employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual
orientation, gender identity/expression, marital status, or other protected class.
-
Bilingual Customer Service Specialist
3 weeks ago
Lowell, United States The Sherwin-Williams Company Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with...
-
Bilingual Customer Service Specialist
4 weeks ago
Lowell, United States Sherwin-Williams Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with...
-
Customer Service Representative
2 weeks ago
Lowell, Massachusetts, United States UMass Lowell Full timeJob SummaryThe Student Affairs/Residence Life Part-Time Customer Service Specialists (CSS) are friendly and highly analytical individuals. The CSS will answer customer queries and resolve issues via appropriate channels, maintain knowledge of the services provided through our housing operations and residential education teams, obtain customer feedback, and...
-
Customer Management Specialist
7 days ago
Lowell, Massachusetts, United States Oceanic Solutions Full timeCustomer Management SpecialistThe VBL, a leading supplementary pension institution, is seeking a Customer Management Specialist to join its team. As a key member of the Customer Management department, you will be responsible for advising employers, insured persons, and pensioners on all questions related to occupational pension schemes in the public...
-
Customer Service Representative
2 days ago
Lowell, Massachusetts, United States UMass Lowell Full timeJob SummaryThe Student Affairs/Residence Life Part-Time Customer Service Specialist plays a vital role in providing exceptional customer service to students, families, and the broader community. This position requires a friendly, analytical, and highly organized individual who can effectively manage multiple priorities and maintain a high level of composure...
-
Customer Experience Support Specialist
2 weeks ago
Lowell, Arkansas, United States Finding NWA Full timeJob Title: Customer Experience Support SpecialistJob Summary: We are seeking a highly detail-oriented and organized Customer Experience Support Specialist to join our team at Finding NWA. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Book loads and enter...
-
Cashier/Customer Service
22 hours ago
Lowell, United States Mike Anderson Chevrolet of Merrillville Full timeAre you a go-getter with a positive disposition and a passion for making customers happy? We are seeking a cashier with excellent customer service skills and a winning attitude! This is a full-time position, the ideal candidate needs to be available for a flexible schedule. Monday through Thursday 10:30 am- 7:30 pm, Friday 9am-6 pm and Saturdays 9 am -6pm....
-
Customer Service Representative
6 days ago
Lowell, Massachusetts, United States RD Enterprises Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team at RD Enterprises. As a Wireless Sales and Support Specialist, you will play a key role in providing exceptional service to our clients and driving sales growth in the telecommunications market.Key Responsibilities:Develop and maintain in-depth knowledge of...
-
Training Specialist in Customer Dialogue
7 days ago
Lowell, Massachusetts, United States Stellar Enterprises Full timeUnlock Your Potential with Stellar EnterprisesAt Stellar Enterprises, we're shaping the future of customer dialogue. As a Service Specialist in Dialogue Marketing, you'll play a vital role in delivering exceptional customer experiences.What You'll Do:Support customers through direct dialogue, providing top-notch service via phone, chat, or emailAcquire new...
-
Customer Service Specialist
1 month ago
Lowell, United States University of Massachusetts Full timeCustomer Service Specialist -Student Affairs-Res. Life (part-time) Job no: 524710 Work type: Staff Part Time Campus: UMass Lowell Department: Residence Life Categories: Residence Life & Housing General Summary of Position: The Student Affairs/Residence Life Part-Time Customer Service Specialists (CSS) are friendly and highly analytical individuals. The CSS...
-
Customer Service Specialist
7 days ago
Lowell, United States University of Massachusetts Full timeCustomer Service Specialist -Student Affairs-Res. Life (part-time) Job no: 524710 Work type: Staff Part Time Campus: UMass Lowell Department: Residence Life Categories: Residence Life & Housing General Summary of Position: The Student Affairs/Residence Life Part-Time Customer Service Specialists (CSS) are friendly and highly analytical individuals. The CSS...
-
Customer Experience Support Specialist
2 weeks ago
Lowell, Arkansas, United States J.B. Hunt Transport Full timeJob SummaryWe are seeking a highly detail-oriented and organized individual to join our team as a Customer Experience Support Specialist. In this role, you will be responsible for performing a variety of clerical tasks and providing general support to our operations team.Key ResponsibilitiesBook loads and enter orders tendered from customers, schedule...
-
Customer Experience Support Specialist
2 weeks ago
Lowell, Arkansas, United States Finding NWA Full timeJob Title: Customer Experience Support-1Job Summary: We are seeking a highly detail-oriented and organized individual to join our team as a Customer Experience Support Specialist. In this role, you will be responsible for performing a variety of administrative tasks, including bookkeeping, scheduling, and data entry.Key Responsibilities:Process customer...
-
Customer Service Representative
3 weeks ago
Lowell, Massachusetts, United States Angela Westen Insurance Agency Inc Full timeJob OverviewWe are seeking a dedicated Customer Service Representative with expertise in the insurance sector. This role is crucial for assisting clients with their insurance needs and ensuring a seamless experience.Key ResponsibilitiesProvide exceptional support to clients regarding their insurance inquiries.Assist in processing insurance applications and...
-
HVAC/R Installation and Service Specialist
4 weeks ago
Lowell, Massachusetts, United States Harold E Darcy Co Inc Full timeFor over five decades, Harold E Darcy Co Inc has been a leader in the installation and maintenance of refrigeration, air conditioning, energy management systems, and refrigeration monitoring systems for a diverse clientele in the commercial food sector. The company offers round-the-clock emergency support to its customers.Position Overview:We are seeking...
-
Customer Service Representative
3 weeks ago
Lowell, Massachusetts, United States Westaff Full timeWestaff is seeking a highly skilled Customer Service Associate to join our team in a full-time on-site position. As a Customer Service Associate, you will be responsible for providing exceptional customer support to our clients in the e-commerce industry.Key Responsibilities:Process sales orders and quotations in a timely and accurate manner.Manage order...
-
Customer Service Representative
2 weeks ago
Lowell, Arkansas, United States Goldschmitt and Associates LLC Full timeAbout Goldschmitt and Associates LLCGoldschmitt and Associates LLC is a leading provider of custom computer programming and systems design, management consulting, and business support services. With over 200 employees across 9 states and 12 Federal Agencies, we have established ourselves as the #1 federal contractor in the VA/DC-Metro area and one of the top...
-
Customer Service Representative
4 weeks ago
Lowell, United States PREMANGINI1023 Full timeCustomer Service Representatives are responsible for engaging with customers on behalf of ACME Inc. Duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics, and maintaining expert knowledge about company products or services to best help...
-
Customer Service Representative
4 weeks ago
Lowell, United States PREMANGINI1023 Full timeCustomer Service Representatives are responsible for engaging with customers on behalf of ACME Inc. Duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics, and maintaining expert knowledge about company products or services to best help...
-
Customer Service Representative
3 weeks ago
Lowell, Arkansas, United States Finding NWA Full time**Job Summary:**As a Customer Experience Representative at Finding NWA, you will be responsible for delivering exceptional customer service and executing freight orders to meet volume goals. This role requires developing and maintaining strong customer relationships to maximize business potential.**Key Responsibilities:**• Manage customer relations by...