Customer Service Representative
8 hours ago
The Student Affairs/Residence Life Part-Time Customer Service Specialists (CSS) are friendly and highly analytical individuals. The CSS will answer customer queries and resolve issues via appropriate channels, maintain knowledge of the services provided through our housing operations and residential education teams, obtain customer feedback, and provide basic levels of training to new student members of the team.
Key Responsibilities- Provide exceptional customer service to students, families, and community members.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Maintain knowledge of housing operations and residential education services.
- Obtain customer feedback and use it to improve services.
- Provide basic levels of training to new student members of the team.
- High School Diploma or equivalent.
- Ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- Positive attitude and ability to build relationships with colleagues, students, families, and clients.
- Experience and understanding of effective customer service procedures.
- Outstanding conflict mediation skills.
- Strong communication and documentation skills.
- Desire to solve problems and take appropriate initiative.
- Ability to maintain composure during high-stress situations and under heavy workload.
- Proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams.
- Prior experience with student or apartment housing, reservation, or help desk software.
- Associate's or Bachelor's degree.
- Bachelor's degree in Business, Communications, or a related field.
- Ability to speak a second language.
- Previous Higher Education administration experience.
- Experience with supervision of students/staff.
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Customer Service Representative
1 day ago
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Customer Service Representative
6 days ago
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Customer Service Representative
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Patient Service Representative
5 days ago
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Branch Service Representative
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Customer Service Liaison
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Patient Service Representative
4 days ago
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1 week ago
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Patient Service Representative
7 days ago
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Patient Service Representative
4 days ago
Lowell, Massachusetts, United States Tufts Medicine Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Tufts Medicine. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our revenue cycle by performing various administrative and financial-clearance duties.Key ResponsibilitiesPre-Registration...
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Patient Service Representative
9 hours ago
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Patient Service Representative
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Lowell, Massachusetts, United States Optum Full timeJob SummaryOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We are seeking a skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in supporting the vision and mission of our organization by delivering excellent...
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Patient Service Representative
3 days ago
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Anticipated Meter Service Representative North
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Lowell, Massachusetts, United States National Grid Full timePay rate:$22.09 an hourJob PurposeNational Grid is seeking Meter Service Representatives in the Beverly, Amesbury, Malden and Lowell area. We are a major electricity and gas delivery company with one of the largest electricity transmission and distribution systems in the Northeast. The ideal candidate for this position will possess a good driving record and...