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Customer Experience Specialist
2 months ago
Overview:
Lorien Harmony Hall is looking to hire a Customer Experience Specialist. If you enjoy a fast paced environment, fulfilling work and being part of an amazing team...then we want you
The Customer Experience Specialist is responsible for managing the concierge team as well as appearance and customer service standards for Harmony Hall. They are responsible for ensuring a positive first impression when someone sets foot in our community. They are also responsible with assisting the Executive Director in administrative tasks as needed.
Responsibilities:Ensures a successful resident transition for the first 48 hours
Trains our concierge team as well as other departments on how to create a superb customer service experience
Sets and maintains first impressions for the front lobbys appearance
Develops and manages customer experience surveys to continue to learn what we can improve upon
Manages internal room transfers
Helps draft communications with residents and families
Other duties as assigned
Qualifications:- Must be able to lift/push/pull 20-25lbs
- Highschool Diploma or GED
- 2+ years experience in customer service
With close to 200 apartments, Lorien Harmony Hall is one of the first all-assisted living communities in Maryland and is in the heart of Columbia, Maryland. We are located on the property alongside its sister facility, Lorien Columbia. Lorien Harmony Hall is proud to continue providing seniors the care they need while focusing on their quality of life and because there are varying levels of care provided, there are always opportunities to enhance your clinical skills and grow with Lorien. We were awarded "2019 Daily Record Best Retirement Community" Recently voted Baltimore's Best Elder Care
Lorien Health Services is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.