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Customer Experience Specialist

2 months ago

Columbia, Tennessee, United States Roto-Rooter (Tennessee) Full time
Job Description

About Roto-Rooter (Tennessee)

Roto-Rooter (Tennessee) is a leading provider of residential and commercial plumbing, drain cleaning, and water cleanup services in North America. With a rich history dating back to 1935, our company has grown to become a trusted name in the industry.

Job Responsibilities

  • Provide exceptional customer service through scheduling, communication, and follow-up with customers.
  • Minimize handling time of inbound calls while maintaining quality and full conformance with defined process requirements and business rules.
  • Plan and organize work to maximize productivity in all customer service activities.
  • Consistently handle customer contacts in full conformance with defined process requirements, quality standards, and business rules.
  • Meet and exceed individual performance goals.
  • Take appropriate actions to address all noted areas for improvement.
  • Communicate effectively in writing as appropriate for the needs of the customer and client.

Qualifications

  • Ability to communicate telephonically.
  • Good knowledge of telephone and computer systems, including accurate and efficient keyboarding (data entry and typing skills).
  • Active listening skills with strong attention to detail.
  • Respond to constructive feedback in a positive and professional manner.
  • Ability to meet and exceed department goals and guidelines.
  • Willingness to cross-train in other platforms.
  • Determined to satisfy customer needs.