Customer Experience Specialist

6 days ago


Columbia Missouri, United States Fleet Feet Full time

About Us:

Fleet Feet is a leading retailer in the running industry, with over 260 stores and a robust e-commerce site. We pride ourselves on creating an inclusive environment where customers feel valued and supported.

Our Mission:

We believe that running changes everything, and we're passionate about helping our customers achieve their goals. As an Outfitter, you'll play a critical role in delivering exceptional customer experiences and building meaningful relationships with our customers, vendors, and peers.

Responsibilities:

  • Recommend gear and products to customers based on their needs and goals
  • Provide personalized solutions to customers, ensuring they have everything they need to succeed
  • Build and maintain relationships with customers, vendors, and peers through active listening and effective communication
  • Work collaboratively with the team to achieve sales goals and drive business results
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers

Qualifications:

  • Available to work a flexible schedule, including days, evenings, weekends, and holidays
  • Experience in a customer-facing sales environment preferred
  • Proactive learner and sound decision maker
  • Passionate, positive, self-motivated, and detail-oriented
  • Accountable and adaptable
  • Does the right thing
  • Collaborative and customer-centric
  • Willing to go above and beyond when needed
  • Communicate professionally with customers and team
  • Deliver the best customer experience by outfitting each customer that walks through the door
  • Support all Fleet Feet initiatives, activities, and functions

Perks:

  • High energy and fun atmosphere
  • Training and advancement opportunities within the Fleet Feet brand
  • Community involvement and community service activities
  • Training Program and Product Discounts
  • Passionate team members


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