Customer Experience Specialist
6 days ago
About Us:
Fleet Feet is a leading retailer in the running industry, with over 260 stores and a robust e-commerce site. We pride ourselves on creating an inclusive environment where customers feel valued and supported.
Our Mission:
We believe that running changes everything, and we're passionate about helping our customers achieve their goals. As an Outfitter, you'll play a critical role in delivering exceptional customer experiences and building meaningful relationships with our customers, vendors, and peers.
Responsibilities:
- Recommend gear and products to customers based on their needs and goals
- Provide personalized solutions to customers, ensuring they have everything they need to succeed
- Build and maintain relationships with customers, vendors, and peers through active listening and effective communication
- Work collaboratively with the team to achieve sales goals and drive business results
- Stay up-to-date on product knowledge and industry trends to provide expert advice to customers
Qualifications:
- Available to work a flexible schedule, including days, evenings, weekends, and holidays
- Experience in a customer-facing sales environment preferred
- Proactive learner and sound decision maker
- Passionate, positive, self-motivated, and detail-oriented
- Accountable and adaptable
- Does the right thing
- Collaborative and customer-centric
- Willing to go above and beyond when needed
- Communicate professionally with customers and team
- Deliver the best customer experience by outfitting each customer that walks through the door
- Support all Fleet Feet initiatives, activities, and functions
Perks:
- High energy and fun atmosphere
- Training and advancement opportunities within the Fleet Feet brand
- Community involvement and community service activities
- Training Program and Product Discounts
- Passionate team members
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