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Customer Experience Specialist

2 months ago

Columbia, South Carolina, United States Arhaus Full time
About the Role

As a Sales and Design Professional at Arhaus, you will be responsible for maximizing sales and delivering an exceptional guest experience. This role requires an enthusiastic representative of the Arhaus brand who can utilize our selling model to close transactions and conduct business according to all company standards, policies, and procedures.

Key Responsibilities
  • Meet required monthly sales and productivity standards
  • Continually develop enhanced selling behaviors according to our selling model
  • Demonstrate strong product knowledge
  • Maintain a guest book to organize, generate, and cultivate business
  • Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
  • Work to improve performance based on feedback provided by store management
  • Promptly solve guest concerns
  • Perform all opening and closing duties as directed
  • Accurately perform all systems functions and maintain operational standards
  • Responsible for recording all hours worked
  • Review and act upon all company communications
  • Participate in weekly one-on-ones and team meetings
  • Work in collaboration with all team members
Requirements
  • Driven to achieve sales goals
  • Demonstrate knowledge and passion for company products and services
  • Strong organizational, time management, technological, and communication skills
  • Work well independently and collaboratively
  • Ability to deliver high-quality guest relations
  • Sales skills, sense of design, or related experience preferred
  • Professional appearance and demeanor
  • Flexible schedule that meets the needs of the business
Compensation and Benefits

We offer a competitive earnings structure, including a minimum hourly base, commission, and bonus opportunities. Additionally, we provide exceptional advancement opportunities, medical, dental, and life insurance benefits, a flex spending plan, 401K retirement program, and 529 college savings plan.