Sr. Client Support Specialist

1 month ago

Oak Brook, United States CIBC Full time

We’re building a

relationship-oriented

bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit

CIBC.com What you’ll be doing As a member of the Commercial banking team, you will be an integral component of Business Banking and part of a team of specialized professionals who create value for business clients by understanding their transaction and cash management needs with a view to architecting and delivering integrated cash flow and treasury management solutions. As the Client Solutions Specialist, you will be accountable to perform after sales service support to Business Banking customers, both internal and external, understanding the client needs and taking responsibility for the execution of cash management solution requests. You will provide relevant recommendations when appropriate while acting as a key interface to internal partners to facilitate cash management solution onboarding that proactively meets clients’ needs

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. POSITION RESPONSIBILITIES:

Daily client support: - Pulling daily overdraft reports, assisting RM in contacting clients to resolve if needed, and responding with decisions within the daily timeframe - Responding the same business day to client inquiries and problem resolutions - Timely processing of client

draws/paydowns/transfers/stop

payments, etc. - Liaison with personal bankers to assist RM with new deposit account opening Loan Booking/Renewal Process: - Performing due diligence work (performing searches such as UCC, tax lien & judgment, title, etc.; filing UCCs thru Diligenz; performing flood certifications, OFAC reports, Penley, Risk Assessment forms, etc.) - Submitting final Loan Presentations for approval, coding, inclusion on Loan Committee agendas - Reviewing all search results, including title reports - Ordering loan documentation through Laser Pro Control hub or from outside legal counsel - Working directly with outside counsel and title companies - Reviewing loan documentation for adherence to Bank Credit Policy and approved Loan Presentation\ - Submitting completed loan packages to Loan Control for booking

Loan Servicing: - Tracking past due loan payments and assisting RM with client contact for resolution if needed - Submitting invoices to Accounts Payable with appropriate vouchers - Loan exception cleanup Marketing/Client Development: - Assisting RMs with prospecting process if applicable: writing letters, mailing articles, etc. - Recognizing and following through with opportunities for cross sales Security / Compliance Responsibilities specific to this position: - Comply fully with all Banking regulations - Keep up to date with compliance testing for both loan and retail functions Who you are You have developed knowledge.

CIBC cash management products and services offerings, including the processes and procedures necessary to implement products and services required to transition clients to CIBC effectively. Knowledge of banking procedures and the organizational structure of partners who help support the effective delivery of cash management solutions (i.e., the branch network, data centers, currency operations, central treasury, cash control and centralized back-office units across Canada).

You have strong technical skills

with Microsoft Office suite, particularly Excel, Word, and PowerPoint, as well as the ability to quickly learn proprietary software applications supporting the origination and cash management sales process.

You put our clients first.

You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.

You're

driven by collective success.

You know that collaboration can transform an innovative idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

You give meaning to data.

You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

Values matter to you.

You bring your real self to work, and you live our values – trust, teamwork, and accountability.

California residents — your privacy rights regarding your actual or prospective employment What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location IL-120 S LaSalle St

Employment Type Regular

Weekly Hours 40

Skills Active Listening, Business Banking, Client Relationship Management, Customer Experience (CX), File Maintenance, Interpersonal Communication, Loan #J-18808-Ljbffr

  • Sr. Client Support Specialist

    2 months ago

    Oak Brook, United States Canadian Imperial Bank of Commerce Full time

    Sr. Client Support Specialist We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are...

  • Client Support Specialist

    6 days ago

    Oak Brook, Illinois, United States EPITEC Full time

    POSITION:Client Support SpecialistJOB TYPE:W2 Full-Time, ContractJOB SUMMARY FOR CLIENT SUPPORT SPECIALIST:We are seeking a Client Support Specialist. This role involves managing inquiries through our dedicated support line regarding Payroll and Leave of Absence for both US and Canadian clients.RESPONSIBILITIES FOR CLIENT SUPPORT SPECIALIST:Handle incoming...

  • Client Support Specialist

    6 days ago

    Oak Brook, Illinois, United States EPITEC Full time

    POSITION:Client Support SpecialistJOB TYPE:W2 Full-Time, ContractJOB SUMMARY FOR CLIENT SUPPORT SPECIALIST:We are seeking a Client Support Specialist who will be tasked with managing inquiries through our dedicated support line regarding Payroll and Leave of Absence for customers across North America.RESPONSIBILITIES FOR CLIENT SUPPORT SPECIALIST:Handle...

  • Client Support Specialist

    6 days ago

    Oak Brook, Illinois, United States Mauser Packaging Solutions Full time

    Mauser Packaging Solutions stands as a prominent entity in delivering innovative packaging solutions and services across diverse sectors including food, personal care, coatings, and chemical products.Client Support Specialist - Overview:The Client Support Specialist position is designed to assist Key Account Managers and Territory Sales Managers in...

  • Sr. Desktop Support Specialist

    4 weeks ago

    Oak Brook, United States Inspira Financial Full time

    Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to...

  • Sr. Appeals Support Specialist

    2 months ago

    Oak Brook, United States Inspira Financial Full time

    Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to...

  • Sr. Desktop Support Specialist

    1 month ago

    Oak Brook, United States Inspira Financial Full time

    Job DescriptionJob DescriptionTake the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission...

  • Client Support Specialist

    9 hours ago

    Oak Brook, Illinois, United States Evergreen Bank Group Full time

    Job OverviewPosition Title: Customer Care AdvisorDepartment: Digital Banking ServicesReports To: Customer Care Center SupervisorFLSA Status: Non-Exempt (Hourly) Position Summary: This role is primarily focused on delivering exceptional customer service support to external clients of Evergreen Bank via telephone. The individual in this position is also...

  • Client Relations Specialist

    5 days ago

    Oak Brook, Illinois, United States Banner Personnel Full time

    Job OverviewContact Center Specialist - Member ServicesThis is a Temp to Perm opportunity.We are seeking to recruit Client Relations Specialists to join a reputable organization dedicated to offering benefits and public pension services for retirees. The main role of the Client Relations Specialist is to serve as a bridge between the organization and its...

  • Client Support Specialist

    7 hours ago

    Oak Brook, Illinois, United States Evergreen Bank Group Full time

    Job OverviewPosition Title: Customer Care AdvisorDepartment: Digital BankingSupervisor: Customer Care Center ManagerEmployment Status: Non-Exempt (Hourly) Role Summary: This role is primarily focused on delivering exceptional customer service support to external clients of Evergreen Bank via telephone. The individual will also be responsible for initiating...

  • Client Support Specialist

    5 days ago

    Oak Brook, Illinois, United States Evergreen Bank Group Full time

    Job OverviewPosition Title: Customer Care AdvisorDepartment: Digital BankingReports To: Customer Care Center ManagerFLSA Status: Non-Exempt (Hourly)Position Summary: This role is essential for delivering exceptional customer service to clients of Evergreen Bank through telephone support. The incumbent will also be responsible for initiating corrective...

  • Client Engagement Specialist

    5 days ago

    Oak Brook, Illinois, United States Godoy Law Office Full time

    Client Engagement Specialist - Immigration Law SectorAre you looking for a rewarding opportunity within a collaborative team that values client success? Our esteemed immigration law firm is on a mission to assist individuals in navigating the complexities of the immigration process. We pride ourselves on delivering outstanding client service and achieving...

  • Client Support Specialist

    7 hours ago

    Oak Brook, Illinois, United States Lions Clubs International Full time

    Job OverviewAbout Us:Lions Clubs International stands as the foremost service club organization globally, with a commitment to addressing significant humanitarian challenges through the efforts of our 1.4 million members.Our international association is dedicated to supporting every Lion and club, with over 300 staff members focused on enhancing the tools...

  • Client Relations Specialist

    6 days ago

    Oak Brook, Illinois, United States Vaco Full time

    Vaco is collaborating with a client in the Food Production sector who is seeking a Client Relations Specialist to join their rapidly expanding team. As a Client Relations Specialist, your primary responsibilities will encompass assisting clients with inquiries regarding order status, manually processing orders, and managing any consumer or client-related...

  • Client Marketing Specialist

    3 months ago

    Oak Brook, United States SmarkLabs Full time

    Job DescriptionJob DescriptionWe are a full-service marketing firm focused on helping growth-focused B2B companies plan and execute revenue-accelerating strategies. We are seeking an experienced Marketing Specialist to join our team and work remotely from the Chicagoland area.*At least 3 years of work experience (post college graduation) is...

  • Client Support Specialist

    5 days ago

    Oak Brook, Illinois, United States Lions Clubs International Full time

    Position OverviewAbout Us:Lions Clubs International stands as the premier service club organization globally, with a membership of 1.4 million individuals dedicated to addressing significant humanitarian challenges.Our international association is committed to supporting every Lion and club, with over 300 dedicated staff members continually enhancing tools...

  • Client Support Specialist

    5 days ago

    Oak Brook, Illinois, United States Lions Clubs International Full time

    Position OverviewAbout Us:Lions Clubs International stands as the foremost service club organization globally, with a dedicated membership of 1.4 million individuals committed to addressing significant humanitarian challenges.Our international association is the backbone for every Lion and club, with over 300 staff members continuously enhancing tools and...

  • Sales Support Specialist

    6 days ago

    Oak Brook, Illinois, United States Sotera Health LLC Full time

    Position OverviewThe Sales Support Specialist plays a crucial role in assisting the sales team with both pre-sales and post-sales functions, ensuring that our commercial efforts align with the overarching goals of the organization. Key Responsibilities- Collaborate with account managers and strategic directors to qualify potential leads and onboard new...

  • Administrative Support Specialist

    5 days ago

    Oak Brook, Illinois, United States Mike Agruss Law Full time

    Job OverviewMike Agruss Law is seeking a part-time and detail-oriented administrative support specialist to assist with various office tasks. The position requires approximately 20 hours per week and involves responsibilities such as organizing correspondence, preparing client welcome packages, managing office supplies, and other administrative duties to aid...

  • Administrative Support Specialist

    5 days ago

    Oak Brook, Illinois, United States Mike Agruss Law Full time

    Job OverviewMike Agruss Law is seeking a part-time and detail-oriented administrative support specialist to assist with various office tasks. The position entails approximately 20 hours per week of dedicated service. Your primary responsibilities will include organizing correspondence, dispatching welcome packages to clients, managing office supplies, and...