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Communications and Communities Manager

2 months ago

San Francisco, United States Planisware Full time

Planisware is a global provider of Project Portfolio Management software solutions designed to support product development, engineering, and IT business processes. We have been dedicated to helping our customers drive strategic and innovation excellence, make confident business decisions, and increase portfolio value for over 20 years. Today, over 500 organizations worldwide rely on Planisware solutions to manage their projects, resources, and portfolios.A global organization, Planisware offices are located in the United States, Canada, United Kingdom, Germany, France, and Japan.

What you'll do

We are in search of a skilled Communications and Community Manager to become a part of our team. If you are a tech-savvy expert with a background in social media, PR, and or promotional events, we would love to get to know you.

Our ideal candidate possesses excellent verbal and written communication abilities and excels at crafting captivating content. You should possess strong interpersonal skills, be adept at engaging with customers, and have the capacity to oversee online interactions with our community.

You will be capable of representing our brand as its public persona, overseeing all community communications. To be successful in this role, you should possess a deep passion for social media, stay abreast of new developments and opportunities in the industry, be a strategic thinker and have strong project management skills.

What is expected from you

What youll do

  • Create and manage the voice of Planisware to build brand presence and awareness within the online community.
  • Align all company communications: PR, social media (LinkedIn, Twitter, YouTube) and customer community to create a strong brand identity and increase engagement
  • Perform research on current benchmark trends and audience preferences
  • Design and implement social media strategy to align with business goals
  • Set specific objectives and report on ROI
  • Orchestrate content publication across all social and customer platforms.
  • Oversee newsletters (customers, prospect, analysts)
  • Engage with the online community and respond to comments and requests.
  • Relay community feedback to relevant internal stakeholders.
  • Devise and implement customer community communication initiatives.
  • Network with other departments to stay updated on new marketing initiatives, product, and service developments, and to ensure brand consistency.
  • Liaise with external agencies, and journalists to ensure accurate brand representation.
  • Paid holidays
  • Up to 4 months maternity leave
  • Life, short and long-term disability insurance
  • Company annual kick-off trip
  • 401(k) plan with company variable contribution
  • Health, dental, and vision insurance
  • FSA plan, including employer contribution

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