Patient Service Representative
4 months ago
Overview:
Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
We're proud to share that Virginia Mason Medical Center was recognized among the Best Hospitals in Washington state by U.S. News & World Report. CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means aseamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region's most prestigious experts and innovative treatments and technologies. As a part of our organization, we currently offer the following additional benefits: Competitive starting wages (DOE) and training to grow within the company Paid Time Off (PTO) Health/Dental/Vision Insurance Flexible health spending accounts (FSA) Matching 401(k) and 457(b) Retirement Programs Tuition Assistance for career growth and development Care@Work premium account for additional support with children, pets, dependent adults, and household needs Employee Assistance Program (EAP) for you and your family Voluntary Protection: Group Accident, Critical Illness, and Identify Theft Adoption Assistance Wellness Program We deliver inspired people to do meaningful work.
Responsibilities:This position supports reimbursement for VMMC through the collection and verification of demographic and insurance information from new and established patients; obtaining and documenting organizational and federally mandated patient signatures; initiating and updating the patient registration systems as needed; creates medical records for use in patient care; provides a welcome environment to all patients who arrive for care; collects co-payments and/or pre-payments and facilitates on-time arrival of patients to the clinical areas.
Qualifications:We require:
- A high school diploma and two years of experience working in a health care setting, related education or equivalency.
- Knowledge of medical terminology and third-party payer requirements is also required.
- Demonstrated excellence in customer service and/or patient care skills.
- Requires demonstrated organization, interpersonal communication and strong computer skills.
- Incumbents must demonstrate problem-solving and prioritization skills in order to manage multiple tasks successfully throughout the day.
- Prefer proficiency in telephone management and VMMC computer systems (IBM scheduling, GroupWise and Internet Explorer).
- Experience working with banking transaction systems is preferred
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