Patient Services Representative

6 months ago

Seattle, United States Apree Health Full time
Description

Patient Service Representative

The PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a "can do" attitude. Patient care and services are the key priorities in this position requiring the PSR to serve as a liaison between internal / external departments and the care center, with the goal of fostering an environment that promotes patient comfort and trust.

Position Qualifications/Essential Functions:
  • Welcomes and greets patients/clients/visitors to the clinic in a manner that is helpful and friendly; determines purpose of visit and directs patients/clients/visitors to appropriate person or department(s)
  • Maintains great customer service at all times and resolves conflict and issues at the time they occur
  • Schedules appointments for patients and updates any patient information in the EMR as needed
  • Conducts daily outreach (Phone, email, mail, etc.) to remind patients of next day appointments and proactive outreach as directed by clinic leadership
  • Performs day-to-day administrative functions and general office duties
  • Collects and processes payments at time of service
  • Answers numerous phone calls while embedding the Urgent/Emergent protocols and using a multi-line system while maintaining a high level of customer service
  • Contacts insurance companies or other associated companies as needed for patient care. Verifies patient eligibility for clinical services and insurance, collects patient copay when appropriate
  • Attends and participates in team meetings and huddles. Collaborates in developing team priorities
  • Exercises problem-solving and conflict resolution skills when handling patient concerns and refers patient to appropriate designated personnel as needed
  • Adheres to all clinical policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality
  • Must exercise the utmost diplomacy and tact to provide excellent customer service to patients
  • Practices confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements
  • Manages office supplies while being fiscally responsible
  • Performs other duties as assigned
Additional Qualifications:
  • Advanced phone skills; able to effectively relate via telephone and in-person to serve the needs of patients/clients/visitors in an efficient and productive manner
  • Additional language abilities are preferred.
  • Willingness to work a variety of shifts, including early mornings, evenings and weekends
  • Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards
  • Intermediate computer knowledge and skills
Education/Experience:
  • High School diploma or GED required
  • Associate Degree or higher is preferred
  • Minimum 1-2 years' experience working in a customer service setting, medical office preferred
  • Answering multiple phone line system in highly confidential environment
  • Computer proficient (MS Office Suite and EMR) with the ability to type a minimum of 45 WPM
Demonstrated Attributes:
  • Exceptional interpersonal customer service skills
  • Exceptional verbal and written communication skills
  • Ability to maintain professionalism at all times when working with staff, patients, and clients
  • Must demonstrate cultural sensitivity and the ability to work with diverse people groups
  • Ability to multi-task and work well under pressure with minimal supervision
  • High attention to detail and ability to problem solve using critical thinking skills
  • Must be flexible and accommodate the changing needs of the clinic
  • Demonstrate an understanding of and commitment to The Vera Way by practicing its key components of empathetic listening, mindfulness, continuous learning, a coach approach, innovation, adaptability and resilience with all members of Vera's staff, clients and patients
Employee Health Requirements:
  • Documentation of Hep B vaccination or proof of immunity (titer).
  • Documentation of proof of a negative TB test in the last 90 days before start-date.
  • We require CPR certification (BLS) pre-hire and ongoing
  • Documentation of annual influenza and COVID-19 vaccinations in compliance with company policy


Compensation: $18-$25/hr. & bonus eligible (national average, premium markets may vary)

  • Patient Services Representative

    1 week ago

    Seattle, United States We Care Daily Clinics Full time

    Patient Services Representative [Clinic]: We Care Daily ClinicsBase Pay Rate: $21-$23/hourLocation: N. SeattleAbout We Care Daily Clinics:We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility that provides treatment for addiction in a person-centered environment located in Auburn. WCDC seeks to renew hope and purpose for those battling...

  • Patient Service Representative

    6 months ago

    Seattle, United States Providence Health & Service Full time

    Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Patient, Representative, Service, Retail, Healthcare

  • Patient Service Representative

    5 months ago

    Seattle, United States Virginia Mason Franciscan Health Full time

    This position supports reimbursement for VMMC through the collection and verification of demographic and insurance information from new and established patients; obtaining and documenting organizational and federally mandated patient signatures; init Representative, Patient, Service, Patient Care, Retail, Healthcare

  • Patient Services Representative

    1 week ago

    Seattle, United States We Care Daily Clinics Full time

    Patient Services Representative [Clinic]: We Care Daily ClinicsBase Pay Rate: $21-$23/hourLocation: N. SeattleAbout We Care Daily Clinics: We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility that provides treatment for addiction in a person-centered environment located in Auburn. WCDC seeks to renew hope and purpose for those battling...

  • Patient Service Representative

    2 months ago

    Seattle, United States Frontier Dermatology Full time

    Join our growing company dedicated to quality care at Frontier Dermatology! Position Details: Overview: Do you enjoy giving superior customer service while being the first and last impression of an office? Join our dermatology team at our front desk reception as a Patient Service Representative! Job Title: Patient Service Representative Location:...

  • Patient Services Representative

    2 weeks ago

    Seattle, United States Apree Health Full time

    DescriptionPatient Service RepresentativeThe PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a...

  • Patient Services Representative

    3 weeks ago

    Seattle, United States Disability Solutions Full time

    DescriptionPatient Service RepresentativeThe PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a...

  • Patient Service Representative

    2 weeks ago

    Seattle, United States Providence Service Full time

    Description Shift: Evening Shift - Saturday & Sunday 11am - 7:30pm Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for...

  • Patient Service Representative

    5 months ago

    Seattle, United States CommonSpirit Health Full time

    Overview: Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason...

  • Patient Service Representative

    1 week ago

    Seattle, United States Providence Health & Service Full time

    Job DescriptionShift: Evening Shift - Saturday & Sunday 11am - 7:30pmResponsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of...

  • Patient Service Representative

    7 days ago

    Seattle, United States Providence Health & Service Full time

    Job Description Shift: Evening Shift - Saturday & Sunday 11am - 7:30pm Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of...

  • Patient Services Representative

    3 weeks ago

    Seattle, WA, United States Apree Health Full time

    Description Patient Service Representative The PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a...

  • Patient Access Representative

    3 weeks ago

    Seattle, United States PACE Staffing Network Full time

    Patient Access Representative - Support a leading Oncology DepartmentIf you're someone who loves helping people in times of need, this is the ideal job to put your special skills to work. You'll be the friendly face and voice that keeps our client's oncology clinic running smoothly - scheduling appointments to coordinating care, you're at the heart of the...

  • Customer Service Representative

    5 months ago

    Seattle, United States Virginia Mason Medical Center Full time

    Overview Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason...

  • Customer Service Representative University Village

    1 month ago

    Seattle, United States Virginia Mason Franciscan Health Full time

    Virginia Mason is seeking a Customer Services Representative in our ambulatory clinic. The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfo Customer Service, Customer Service Representative, Representative, University, Retail, Healthcare, Patient

  • Patient Authorization and Referral Representative

    4 weeks ago

    Seattle, United States Providence Health & Service Full time

    $3,000 Hiring Bonus for eligible External candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment. This position is respo Authorization, Patient, Representative, Healthcare

  • Patient Relations Representative

    4 months ago

    Seattle, United States Gastro Health Full time

    Gastro Health is seeking a Full-Time Patients Relations Representative to join our team!Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.This role offers: A great work/life balance No weekends or evenings - Monday thru Friday Paid holidays and paid time...

  • Customer Service Representative

    2 months ago

    Seattle, United States Virginia Mason Franciscan Health Full time

    Virginia Mason is seeking a Customer Services Representative in our ambulatory clinic. The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfo Customer Service, Customer Service Representative, Staffing, Representative, Staff, Retail, Healthcare,...

  • Customer Service Representative

    2 days ago

    Seattle, United States Expeditors Full time

    Ensure smooth and timely freight process flow. Ensure accurate and timely data entry into our operating system. Ensure exceptions are monitored and actioned timely. Ensure accurate and timely client and vendor billing. Track and trace Drayage Managem Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    1 month ago

    Seattle, United States First American Financial Company Full time

    Who We Are. Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all fee Customer Service, Customer Service Representative, Representative, Retail, Banking