Patient Service Representative
16 hours ago
At Connections Health Solutions, we're committed to providing innovative solutions for individuals in crisis. Our model combines medical and recovery-oriented treatment to connect people with community-based resources and support their recovery. We're dedicated to creating a better behavioral health crisis system, and we're looking for a skilled Patient Service Representative to join our team.
Responsibilities- Register individuals for services, including verification of insurance eligibility and enrollment with third-party insurers.
- Collaborate with the clinical team to ensure efficient functioning of the unit and communicate concerns regarding patient presentation.
- Greets and receives visitors, maintains security, and issues visitor badges.
- Oversees episode of care in Electronic Health Record (EHR) with accuracy and efficiency.
- Coordinates discharge of patients with other inpatient facilities and within the EHR.
- Obtains clinical records/documents as requested and communicates information to physicians, nurses, and clinical team members.
- Assists with ECO/TDO process and coordinates with other providers to assist with discharge and/or transfers.
- Coordinates ordering of patient meals, equipment, and maintains unit supplies necessary for daily activities.
- Promotes a welcoming environment with excellent customer service and serves as a resource to families, visitors, and vendors.
- Answers incoming calls, provides information, transfers calls, and/or takes messages as necessary.
- High School Diploma or Equivalent
- 1 year of exceptional customer service-oriented work experience
- 3 years of clerical experience
- Current Notary or ability to become a notary within the first 90 days
- Must be able to perform Safe Clinch patient restraint techniques
- The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment
As a valued member of our team, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for professional growth and development. We're committed to creating a supportive and inclusive work environment that fosters collaboration and innovation.
Our typical hiring range for this role in Washington is $26.12 per hour. We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating an inclusive and welcoming environment for all employees and applicants.
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