Intake Specialist, Nashville

3 weeks ago


Nashville, United States Alive Hospice Full time
Description

Intake Specialist, PRN (as needed)

Location: Alive Hospice campus, Nashville, TN

Status: PRN

Are you a Intake/Call Center Specialist who desires to work in a capacity in which your efforts directly impact clinicians, patients and their families? The ideal candidate is a master at multi-tasking and is very organized. If you are excited to use your talents and skill set in a way that truly makes a difference in the middle Tennessee healthcare market, we can't wait to talk with you

SUMMARY
Under the direction of the Director of Intake & Admissions, the Intake Specialist responds to inquiry and intake calls, assists with administrative duties and is cross-trained for other provider relations roles. The Intake Specialist supports the admission of patients, communication with providers (internal and external), data entry and documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  1. Represents the agency as assigned to promote services and co-markets with provider relations representatives.
  2. Serves as back-up to Director of Intake & Admissions as needed.
  3. Serves as liaison and provides feedback from referral sources.
  4. Collaborates with physicians, social workers, discharge planners, and clinical coordinators to gather all available information for treatment plans (discharge orders, etc.).
  5. Answers and responds to multiple calls including inquiry, intake, family and healthcare providers.
  6. Gives accurate, consistent, compassionate attention to each call.
  7. Maintains patient, family and staff confidentiality.
  8. Files, faxes, logs and maintains data in an accurate and readily accessible fashion.
  9. Enters data, manipulates and retrieves data in proper reporting structure.
  10. Routes paperwork appropriately and in a timely manner.
  11. Assists with administrative duties as assigned by Director of Intake & Admissions Director of Clinical Partnerships
  12. Other duties may also be assigned.


CERTIFICATES, LICENSES, REGISTRATIONS
If required to drive to carry out the duties of this position: current driver's license and automobile insurance as required by Tennessee state law.

Requirements

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Associates Degree (A.A.) from college or technical school; one year's related experience and/or training; or equivalent combination of education and experience.

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