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DMV Title Registration Specialist

3 months ago

Van Nuys, United States LoanMart Full time

WHO ARE WE: As a lender, marketer and servicer of vehicle-secured loans, Wheels Financial Group, LLC d/b/a LoanMart has provided non-traditional lending solutions for over 20-years by helping people from all walks of life resolve their financial setbacks when other credit or financial options may not be available.

ABOUT THE POSITION: The Title Department ensures that LoanMart is properly listed and released as a lienholder on vehicle title records when customers request an Auto Title Loan.

JOB DUTIES:

Achieve monthly title acquisition goals, both as an individual and as a team to reduce title delinquencies:

  • Follow up with customers and third parties to update and obtain as much information regarding title lien statuses
  • Resolve title-related requests/inquiries/discrepancies for customers, other department members, finance companies and/or the Department of Motor Vehicles.
  • Consult with the Legal Department to identify possible recovery or lien reinstatement opportunities on accounts lacking the proper lien status.
  • Provide detailed documentation of account and/or lien activity utilizing reports and internal system.
  • Mail documents to customers and third parties.
  • Assist with additional duties as needed
  • May require driving to local Department of Motor Vehicles process lien/title requests, pay fees, or pick up or deliver documents to the DMV.
JOB REQUIREMENTS
  • Ability to communicate clearly, concisely and professionally (both verbally and in writing)
  • Detail oriented and solution driven
  • Weekends and overtime as needed to meet monthly performance goals
  • Must have at least one year of sales, telemarketing or call center experience.
  • Must adhere to all department policies
  • Valid Driver License, reliable personal vehicle, and valid vehicle insurance
  • Previous experience with California DMV Lien implementation/release process is highly desirable.
  • Bilingual in English/Spanish preferred, but not required
  • SHIFT: Placeholder fluctuates between a 7 am and 9 am start time, Mon-Fri, with periodic Saturday shifts. Subject to change depending on business need.
  • DMV security and privacy obligations require this position to be an in-office position.
BENEFITS AND PERKS: Visit the RESOURCES section to learn more about the benefits and perks offered at LoanMart.
  • Medical, Dental, Vision, Free Life Insurance, Supplemental Insurance
  • 401(k), Employee Assistance Programs
  • Paid Time Off
  • Casual dress code
  • Onsite complementary espresso bar and breakfast, catered lunches

WORKING AT LOANMART: Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze - good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.

To learn more about the loans we market and service, visit our websites at and

Fair Chance Ordinance: LoanMart will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. .