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Patient Support Specialist
2 months ago
Overview
The Patient Support Specialist plays a vital role in maintaining ongoing patient care through the support of patient outreach and prescription refill management services. This position requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.
Responsibilities
- Contact patients to set up prescription refills and gather necessary data points to support the refill process.
- Submit insurance re-authorizations as needed and obtain necessary documentation from doctors' offices and/or patients.
- Ensure clinical compliance of patients by asking pre-determined questions and escalating to a pharmacist when necessary.
- Communicate professionally with patients and doctor offices while following all legal requirements, including state pharmacy regulations and HIPAA.
- Maintain relationships with doctor's offices, including appropriate communication and customization of services where possible.
- Stay up to date with clinical knowledge of applicable disease states and support other technicians as needed.
Requirements
- Current Pharmacy Technician registration and/or certification in good standing, as required by state Board of Pharmacy.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience with data entry, navigation of technology to support work environment, and general familiarity with medical terminology.
- Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc).
Preferred Qualifications
- High School diploma or equivalent strongly preferred.
- Pharmacy Technician certification (unless required by State Board of Pharmacy).
- Direct patient care and/or experience communicating with patient care settings such as healthcare practices, inpatient, outpatient, skilled nursing, and/or home care settings.
- Minimum of 1 year of experience in Specialty pharmacy.
Work Environment
This position requires constant sitting with occasional walking, standing, kneeling or stooping. The use of hands to finger, handle or feel objects and the ability to reach with hands and arms are also required. Specific vision abilities include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 20 pounds.
Compliance
The employee will participate in legal and ethical compliance training each year and consistently behave in compliance with BioMatrix, LLC's legal and ethical policies and procedures.
