Head of Customer Success
1 month ago
We’re growing and on the move -- 20 years young, with startup fever. We're a living, learning laboratory of Product Management, serving Product Management Our Mission is to empower product professionals with the knowledge and tools to deliver products that matter. Our Goal is to transform 10,000 teams in 10 years. To get there, we are guided by our Core Values: Outcomes over Outputs: We make a difference with measurable results Truth Tellers: We have the courage to say what needs to be said. One Team: We are dedicated to achieving common goals. Ready to apply your talents to raise the bar for Product Managers with a great team? Read on. A successful Head of Customer Success will ensure that our training & consulting team (Client Services) deliver the best client outcomes and experience. They will help organize the delivery of our products and services such that clients realize the full value from product management transformation. They will be responsible for promoting client loyalty and enhancing retention. The right hire will have the ability to understand and clearly articulate the nuance of client needs and requirements to our Client Services team, ultimately driving delivery of solutions to our clients that address current pain points and enable client outcomes. This position will oversee the Client Services team, will be a member of the Leadership Team, and report directly to the CEO. Responsibilities: Client Outcomes Develop and execute a comprehensive customer success strategy to ensure customer satisfaction, retention, and expansion. Establish and maintain strong relationships with key customers, acting as a trusted advisor and strategic partner to understand their needs and ensure their success. Define and implement customer success metrics, goals, and KPIs to measure team performance and effectiveness. Collect data from engagements to ensure we are hitting/exceeding client targets and expectations and to learn from less successful engagements. Provide regular reports and updates to clients on the progress of their accounts. Build and lead a high-performing client services team, providing guidance, coaching, and mentorship to drive their success and professional growth. Create and manage operational processes to optimize consultants' time and efforts. Build and maintain internal relationships with Sales, Product, and Marketing departments. Drive onboarding processes within the team to ensure smooth and successful implementation of our products and services. Create processes and efficiencies on the team to support growth of team members and knowledge sharing and retention. Streamline engagement processes and leverage internal technology (ERP, Project Management, CRM) to automate practices and optimize team utilization. Advocate for and represent the Client Services team at leadership team meetings. Collaborate with cross-functional teams, including sales, marketing, finance, and product, to align client services initiatives with company goals and objectives. Own the training calendar and manage scheduling of team and facilitators on client engagements. Requirements: Bachelor's degree in business, management, or a related field (MS or MBA preferred). Proven experience as a VP of Customer Success or in a similar leadership role within the consulting services industry. Demonstrated track record of driving customer success and achieving high client satisfaction metrics. Strong leadership and team management skills, with the ability to inspire and motivate a diverse team. Strategic mindset with the ability to develop and execute customer success strategies aligned with business goals. Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders. Analytical mindset with the ability to leverage data and metrics to drive informed decision-making. Experience with ERPs and managing internal logistics a plus. Knowledge of CRM (HubSpot) and customer success platforms is a plus. Proactive, result-oriented, and adaptable to changing client needs and market dynamics. #J-18808-Ljbffr
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Head of Customer Success
2 weeks ago
Denver, Colorado, United States Allot Full timeAbout AllotAllot is a leading provider of network intelligence and security solutions for service providers and enterprises worldwide. Our mission is to empower our customers to make their networks smarter and their users more secure.Job SummaryWe are seeking a highly motivated and experienced Head of Customer Success to lead our customer success team in...
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Head of Customer Success
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Denver, United States MoeGo Full timeAbout MoeGo Our Mission The technology in the $130-billion pet industry (US) is antiquated, and it has caused significant friction for the pet economy to progress. We aim to contribute to the pet industry by empowering everyone in the pet community. We strive to build the most trustful, impactful, yet simple-to-use solutions for everyone in the space, so...
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Head of Customer Success CFU
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Head of Customer Success
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Denver, Colorado, United States Allot Full timeAbout AllotAllot is a leading provider of network intelligence and security solutions for service providers and enterprises worldwide.We strive to deliver cutting-edge solutions that make our customers' networks smarter and their users more secure.Our dynamic environment offers opportunities for professional and personal growth, with a team of like-minded...
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Customer Success Manager
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Customer Success Manager
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Customer Success Liaison
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Customer Success Manager
1 month ago
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Customer Success Manager
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Denver, Colorado, United States Ntirety Full timeCustomer Success ManagerNtirety is a leading provider of cloud-based security solutions, and we're seeking a highly skilled Customer Success Manager to join our team.Job SummaryThe Customer Success Manager will be responsible for maintaining strong relationships with our clients, driving revenue growth, and ensuring customer satisfaction. This role requires...
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Customer Success Manager
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Customer Success Manager
2 weeks ago
Denver, Colorado, United States Ntirety Full timeCustomer Success ManagerNtirety is a leading provider of cloud-based security solutions, and we're seeking a highly skilled Customer Success Manager to join our team.The ideal candidate will have a proven track record of success in managing client relationships, driving revenue growth, and delivering exceptional customer experiences.As a Customer Success...
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Customer Success Advocate
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Denver, Colorado, United States Zayo Group Full timeCustomer Success SpecialistZayo Group is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Success team, you will be responsible for driving and overseeing customer satisfaction, engagement, renewal, and growth.Key Responsibilities:Support inbound requests in a professional and timely mannerEnsure...
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Customer Success Manager
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Denver, Colorado, United States Ping Identity Full timeAbout Ping IdentityWe're a leading provider of cloud identity and access management solutions, dedicated to making digital experiences secure and seamless for all users. Our mission is to empower individuals and organizations to thrive in a rapidly changing digital landscape.Job SummaryWe're seeking an experienced Customer Success Manager to join our team in...
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Customer Success Manager
2 weeks ago
Denver, Colorado, United States Accuris Full timeJob Title: Customer Success ManagerAccuris is seeking a skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our customers in the North America region.Key Responsibilities:Develop and execute customer success plans to ensure...
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Customer Success Manager
2 weeks ago
Denver, Colorado, United States Fivetran Full timeAbout the RoleFivetran is a leading provider of cloud data integration solutions, and we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for retaining and expanding our existing customer base, ensuring they achieve maximum value from our platform.Key...
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Customer Success Manager
2 weeks ago
Denver, Colorado, United States AgentSync Full timeAbout the RoleThis is a high-visibility opportunity to join AgentSync's Customer Success team as a Customer Success Manager. As a key member of our team, you will be responsible for building and cultivating deep, trusted relationships with our customers, exceeding their expectations during every phase of the customer lifecycle.Key ResponsibilitiesOwn full...
