Customer service representative ii

4 weeks ago

Irving, United States Randstad Full time

The Customer Service Rep II is responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions in a Call Center environment. MUST be able to work a Hybrid schedule. Possible Temp to Hire. Qualifications:

  • 3 years customer Service experience
  • Inbound and outbound call center experience
  • Microsoft and typing skills
  • Soft skills on the phones.
salary: $16 - $17 per hour
shift: First
work hours: 9 AM - 4:30 PM
education: High School

Responsibilities
  • Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
  • Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.
  • May schedule field service repair calls.
  • Handles requests for additional company materials.
  • Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems.
  • Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
  • Normally receives general instructions on routine work, detailed instructions on new assignments.


Skills Customer Service Empathy Microsoft Office Call Center
Qualifications Years of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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