Customer Service Representative

2 weeks ago


Irving, United States Aegis Worldwide Full time

Job Title: Customer Service Representative

Company Name: [Confidential]

Location: [City, State or Remote]

Job Type: Full-Time

About Us:

[Confidential] is dedicated to providing exceptional customer experiences. We believe in going above and beyond to meet our customers needs and are looking for a passionate and dedicated individual to join our team. If you thrive in a fast-paced environment and love helping others, we want to hear from you

Key Responsibilities:

  • Customer Support: Handle incoming customer inquiries via phone, email, and chat. Provide prompt, courteous, and effective service.
  • Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently. Escalate complex cases as necessary.
  • Product Knowledge: Maintain a deep understanding of our products/services to assist customers effectively.
  • Customer Engagement: Proactively reach out to customers to ensure satisfaction and address any concerns.
  • Documentation: Accurately document customer interactions and transactions in our CRM system.

Qualifications:

  • Experience: 1-3 years of experience in a customer service role.
  • Skills: Excellent communication skills, both verbal and written. Strong problem-solving abilities.
  • Technical: Familiarity with CRM software and customer service tools.
  • Education: High school diploma or equivalent required; Bachelors degree preferred.
  • Personality: Empathetic, patient, and customer-focused with the ability to handle stressful situations calmly.

Perks and Benefits:

  • Competitive Salary: Based on experience.
  • Health & Wellness: Comprehensive health insurance, including dental and vision.
  • Work-Life Balance: Flexible working hours and opportunities for remote work.
  • Growth Opportunities: Ongoing training and career development programs.
  • Company Culture: A supportive and collaborative environment with a focus on employee well-being.


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